Troubleshooting the Netgear Unite Express Hotspot

Netgear Unite Express hotspot lying on a pink laptop and near an iPad and smartphone

Learn more about the Netgear Unite Express Hotspot

 Troubleshooting 3 in 1 picture Netgear Unite Express

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Table of Contents

1 – Connect a Device to Wi-Fi

2 – View Connected Devices

3 – See Signal Strength

4 – Change Wi-Fi Name and Password

5 – Guest Wi-Fi

6 – USB Tethering

7 – Hide Wi-Fi Information

8 – Extending Battery Life

9 – Block or Unblock Devices

10 – See Hotspot Information


1. How to Connect a Device to Wi-Fi

Here is how to access the Wi-Fi settings on an average device. For specifics to your device, read the manual.

  1. Open the Apps icon on the bottom of the screen.
  2. Press ‘Settings’
  3. Press ‘Wi-Fi’ and enable it.
  4. Choose and tap on the hotspot name as a Wi-Fi to connect to
  5. Type in the hotspot Wi-Fi password
  6. Press ‘Connect’ or ‘OK’


2. How to View the Connected Devices

  1. Press the power button on the hotspot.
  2. Near the Wi-Fi name, the number of connected devices will show.
  3. To view more details of the connected devices, log on to AT&T Wi-Fi manager online.
    1. Log on from a connected device.
    2. Under ‘Connected Devices’, view the devices listed.
    3. Click on a device to view its details.


3. How to See Signal Strength and Data Service

Both of these are located on the notification bar towards the top of the hotspot screen.


4. How to Change the Hotspots Wi-Fi Name and Password

  1. The username and password are visible on the main screen of the hotspot device.
  2. To view it internally as well as to change it, do the following.
    1. Log in to the AT&T Wi-Fi online manager from a connected device.
    2. Press ‘Wi-Fi’ tab on the left of the screen.
    3. Press ‘Options’ tab on the top.
    4. Adjust the username and password by entering it as desired into the field.
    5. Press ‘Submit’ to confirm.


5. How to Set Up Guest Wi-Fi

Guest Wi-Fi is a great option for allowing a user to sign up once with a personalized password. It will time out after a certain amount of time if you set it to do so.

  1. From a connected device, log in to the AT&T Wi-Fi online manager.
  2. Press ‘Wi-Fi’ tab on the left of the screen.
  3. Tap ‘Options’ tab on the top.
  4. Check off ‘Enable Guest Wi-Fi’.
  5. On the left section, adjust the amount of devices that you allow to connect to your hotspot. The maximum total possible is 10 connected devices.
  6. Then adjust the amount allowed to guest users.
  7. Press ‘Submit’.


6. How to USB Tether to Your Hotspot

This connects a device to the hotspot’s internet without having to go wireless. It works for devices that do not have wireless capability yet can connect to the internet via a cable.

  1. Connect the Micro USB side of the cable to the hotspot device.
  2. Then connect the USB side to the device of which you want to connect to the hotspot.
  3. Click ‘Install Drivers’ to install the necessary software.
  4. The device is now connected to the internet.


7. How to Hide Wi-Fi Information or Network Name

  1. Using a device that is already connected to the Unite Express, log on to the AT&T Wi-Fi Manager.
  2. Press the ‘Wi-Fi’ tab on the left.
  3. Then, press the ‘Options’ tab on the top.
  4. Under ‘Wi-Fi Options’, press ‘Hide’ regarding showing ‘Wi-Fi Info on Home’.
  5. Press ‘Submit’.
  6. The Wi-Fi username and password will no longer be shown on the hotspot main screen.


To hide the Wi-Fi from showing up when a device opens its Wi-Fi settings:

  1. Do the above steps 1-3.
  2. Under ‘Main Wi-Fi’, press ‘Hide’ regarding ‘Broadcast Network Name’.
  3. Then click ‘Submit’.


8. How to Extend Hotspot’s Battery Life

There are 5 best ways to lessen the hotspot’s demand of battery power.

  • You will need to log onto the AT&T Wi-Fi Manager from a device that is connected to the hotspot.
    1. Dim the screen’s brightness.
      1. Press ‘Settings’.
      2. Then press ‘Dim’ under ‘Screen Brightness’.
    2. Shorten the screen’s timeout.
      1. Press ‘Settings’.
      2. Next, lower the battery time-out to 30 seconds.
    3. Shorten Wi-Fi stand-by time.
      1. Go to ‘Settings’.
      2. Set the ‘Wi-Fi Standby’ time to ‘5 minutes’.
    4. Lessen the Wi-Fi signal’s range.
      1. Under the ‘Wi-Fi’ tab on the left-hand side.
      2. Open the ‘Options’ tab on the top of the screen.
      3. Under ‘Wi-Fi Range’, set the Wi-Fi to ‘Standard’.
    5. The least devices that are connected means less battery usage on the hotspot.
      1. Next to the ‘Wi-Fi’ tab, there is the a number indicating how many devices are currently connected.


9. How to Block or Unblock Devices From Connecting to the Hotspot

To block a device:

  1. Using a device that is already connected to the Unite Express, log on to the AT&T Wi-Fi Manager.
  2. See the connected devices on the right hand side.
  3. Click on the device you desire to block.
  4. Press ‘Block Device’.
  5. Once again, press ‘Block Device’ to confirm.

To unblock a device:

  1. Once again, do the following while logged on to the AT&T Wi-Fi Manager.
  2. Press the ‘Wi-Fi’ tab on the left hand side.
  3. Then, press the ‘Mac Filter’ tab on the top.
  4. From the drop down menu, press ‘Black List – Block all in List’
  5. Then press the ‘x’ sign near the device you desire to unblock.


10. How to See Hotspot Information

  1. Press the ‘Power’ button under the device’s screen.
  2. Here it will show the IMEI number, Phone Number, Serial Number, Firmware Number,
  3. To update device’s software, do the following:
    1. Log onto the AT&T Wi-Fi Manager from a device that is connected to the hotspot.
    2. Press ‘Settings’.
    3. Press ‘Software and Reset’.
    4. Click the ‘Check for Updates’ button under ‘Software Update’.
Rachel C.
Rachel C.
Rachel is the researcher and blog writer for the Mr Aberthon website. She grew up in Brooklyn, New York and eventually made her way to Connecticut in order to become a part of the Mr Aberthon Team. She is passionate about technology and electronics, and nothing gives her more pleasure than discovering insights into the latest gadgets to hit the electronics market.