Troubleshooting the LG K10

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Table of Contents

1 – Factory reset

2 – Screen

3 – Phone Number

4 – Volume

5 – Apps

6 – Calendar

7 – Airplane Mode

8 – Picture

9 – Memory

10 – Data/Hotspot/USB/Roaming/Bluetooth

11 – Contacts/Calls

12 – Software

13 – Text Messages

 


1. How to factory reset my device

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Back-up & Reset’ under ‘General’ section
  4. Press ‘Factory Data Reset’
  5. Then press ‘Reset Phone’
  6. Type in the PIN
  7. Press ‘Ok’

The device will need to restart to perform the reset.

Warning: This action is final and will erase all media formats, files and data from the device.

Troubleshooting the LG K10 Screen 1-2 Troubleshooting the LG K10 Factory Reset 3-4 Troubleshooting the LG K10 Factory Reset 5-6

 


2A. How to change to a new background image

  1. Hold down an empty area on the screen
  2. Press ‘Wallpapers’
  3. Choose the desired image and watch it replace the background images

Troubleshooting the LG K10 Background 1-2 Troubleshooting the LG K10 Background 3-4

 


2B. How to change brightness

Option 1:

  1. Drag down the header
  2. Slide the brightness bar to the right to add in brightness or to the left to lower the brightness.

Troubleshooting the LG K10 Brightness (1) 1-2 Troubleshooting the LG K10 Brightness (1) 3

Option 2:

  1. Press the ‘Apps’ menu option.
  2. Slide and select the ‘Settings’ option.
  3. Slide the slider of ‘Brightness’ under the ‘Display’ section.

Troubleshooting the LG K10 Brightness (2) 1-2 Troubleshooting the LG K10 Brightness (2)

 


2C. How to adjust screen timeout time

  1. Press the ‘Apps’ menu option.
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Screen Timeout’ under ‘Display’ section.
  4. Adjust the amount of time desired for the screen to time out.

Troubleshooting the LG K10 Screen 1-2 Troubleshooting the LG K10 Screen Timeout 3-4 (2)

 


2D. How to add or remove a widget

To add a widget:

  1. Hold down an empty area on the main screen
  2. Press ‘Widgets’
  3. Choose the widget to add and drag it onto the desired location on the screen
  4. Press the screen which is zoomed at out the moment
  5. Moving a widget is done in the same form. Press and hold it and drag it to the desired location.

Troubleshooting the LG K10 Add Widget 1-2 Troubleshooting the LG K10 Add Widget 3-4 Troubleshooting the LG K10 Add Widget 5

To remove a widget:

  1. Hold and drag the desired widget to the ‘remove’ icon above

Troubleshooting the LG K10 Remove Widget 1-2 Troubleshooting the LG K10 Remove Widget 3-4

 


2E. How to lock device with a PIN

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Security’ under ‘General’ section
    • Press ‘Lock Screen’ or ‘Set Screen Lock’ Set Screen Lock will be there if there is currently no lock screen at all, such as swype or passwords
  4. Choose the desired method of screen lock
  5. Enter the Pin or Password and press ‘Next’
  6. Confirm the Pin or Password by pressing ‘OK’
  7. Choose which notifications should come up when the device is locked
  8. Press ‘OK’

Troubleshooting the LG K10 Screen 1-2 Troubleshooting the LG K10 Lock Pin 3-4 Troubleshooting the LG K10 Lock Pin 5-6 Troubleshooting the LG K10 Lock Pin 7-8 Troubleshooting the LG K10 Lock Pin 9-10

To undo the Pin or Password:

  1. Do steps 1-4
  2. Press ‘Select Screen Lock’
  3. Enter the Pin or Password and press ‘OK’
  4. Select the ‘None’ option
  5. Press ‘Remove’ to confirm the security change

Troubleshooting the LG K10 Troubleshooting the LG K10 Undo Lock Pin 7-8 Troubleshooting the LG K10 Undo Lock Pin 9-10

 


3. How to find my phone number

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘About Phone’ under ‘General’ section
  4. Then press ‘Status’
  5. Read ‘My Phone Number’

Troubleshooting the LG K10 Screen 1-2 Troubleshooting the LG K10 Phone Number 3-4 Troubleshooting the LG K10 Phone Number 5

 


4. How to change the volume

Option 1:

  1. Press the volume keys on the side of the device.
  2. Up – higher the volume
  3. Down – Lower the volume
  4. Press the ‘Settings’ icon to adjust more sound options

Troubleshooting the LG K10 Volume (1) 1-2 Troubleshooting the LG K10 Volume (1) 3

Option 2:

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Volume’ under ‘Sound and Notifications’ section
  4. Adjust as desired
  5. Press ‘OK’

Troubleshooting the LG K10 Screen 1-2 Troubleshooting the LG K10 Volume (2) 3-4

 


5. How to add an app or delete it

Your device must have a connected Google account before it will be able to download apps.

To add an app:

  1. Press the ‘Play Store’ app on the home screen or find it in the menu.
  2. Type in the app you’d like to download or look for ideas in categories listed towards the upper half of the screen.
    • You may press on the desired app to learn more about it and then install it by pressing ‘Install’
  3. To download, press the 3 dots near the app name and press ‘Install’.
  4. Press ‘Accept’
  5. Drag the app to the desired location and screen.

Troubleshooting the LG K10 Add App 1-2 Troubleshooting the LG K10 Add App 3-4 Troubleshooting the LG K10 Add App 5-6

To remove an app:

  1. Hold down the app you’d like to un-install.
  2. Drag the app and drop it on the ‘Uninstall’ button towards the top of the screen.
  3. Press ‘Yes’ to confirm.

Troubleshooting the LG K10 Delete app 1-2 Troubleshooting the LG K10 Delete app 3-4

 


6. How to set a calendar event or delete it

To add a calendar event:

  1. Open the ‘Calendar’ app on the home screen.
  2. Press the orange ‘Plus’ icon
  3. Add the event Name
  4. Add the event Location
  5. Then add the starting and finishing Dates and Times for the event
  6. Add notes or more details if you so desire
  7. Press ‘Save’

Troubleshooting the LG K10 Calendar event 1-2 Troubleshooting the LG K10 Calendar event 3-4 Troubleshooting the LG K10 Calendar event 5-6 Troubleshooting the LG K10 Calendar event 7-8 Troubleshooting the LG K10 Calendar event 9-10

To delete a calendar event:

  1. Open the ‘Calendar’ app on the home screen.
  2. Press on the day that has the event you’d like to delete.
  3. Then press on the event you’d like to delete.
  4. Click on the ‘Recycling Bin’ icon
  5. Press ‘Delete’ to confirm

Troubleshooting the LG K10 Delete Calendar Event 1-2 Troubleshooting the LG K10 Delete Calendar Event 3-4 Troubleshooting the LG K10 Delete Calendar Event 5-6

 


7. How to turn on or off airplane mode

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Airplane mode’ under the ‘Networks’ tab
  4. Press ‘OK’
  5. To disable: Press ‘Airplane Mode’ once more

Airplane Mode will turn off all Data, Wi-Fi, Bluetooth as well as all incoming and outgoing Calls and Texts.

Troubleshooting the LG K10 Screen 1-2 Troubleshooting the LG K10 Airplane 3-4 Troubleshooting the LG K10 Airplane 5

 


8. How to take a picture

  1. Open the ‘Camera’ app on the home screen
  2. Point the device towards the object or person you’d like to photograph.
  3. Tap the screen to select the focal point.
  4. Press the lower volume key OR tap the screen to take the picture.
  5. To view the image:
    1. Open gallery or photos in the ‘Apps’ men
    2. While in the Camera app, slide to the right to open Gallery.
    3. Right after an image is taken, a circle will come up on the lower right side, click that to view the image.

Troubleshooting the LG K10 Take Picture 1-2 Troubleshooting the LG K10 Take Picture 3

 


9A. How to see available storage amounts

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Storage & USB’ under ‘General’ section
  4. View the storage amounts available or amounts currently used.

Troubleshooting the LG K10 Screen 1-2 Troubleshooting the LG K10 Storage 3-4

 


9B. How to clear cookies and cache

  1. Open the ‘Chrome’ app on the home screen
  2. Press the ‘Options’ icon (3 dots) on the upper right hand side
  3. Press ‘Settings’
  4. Then press ‘Privacy’
  5. Next, press ‘Clear Browsing Data’
  6. Check off which data to remove
  7. Press ‘Clear Data’

Troubleshooting the LG K10 Clear Cache 1-2 Troubleshooting the LG K10 Clear Cache 3-4 Troubleshooting the LG K10 Clear Cache 5-6

 


10A. How to see my data usage

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Data Manager’ under the ‘Networks’ section
  4. View Data Usage.
    • Set the data usage cycle
    • View which apps or systems use the most data
    • View how much each app or system uses up of data within this usage cycle.

Troubleshooting the LG K10 Screen 1-2 Troubleshooting the LG K10 Data Usage 3-4

 


10B. How to tether via USB

  1. Connect the USB cable to the computer.
  2. Press the ‘Apps’ menu option.
  3. Slide and select the ‘Settings’ option.
  4. Press ‘Tethering’ under ‘Networks’ section.
  5. Press ‘USB Tethering’.

Troubleshooting the LG K10 Screen 1-2 Troubleshooting the LG K10 USB Tethering 3-4 Troubleshooting the LG K10 USB Tethering 5

 


10C. How to adjust USB connection options

  1. Drag down the header and touch ‘Media device’
  2. Select the desired option.
    • MTP – Allows you to transfer files to and from a computer
    • PTP – Allows you to transfer all files or images (using the camera’s software) to and from a computer.
  3. Press ‘Always’ if you would like this to be the default

Troubleshooting the LG K10 USB Connection 1-2 Troubleshooting the LG K10 USB Connection 3-4

 


10D. How to reset to default APN settings

  1. Press the ‘Apps’ menu option.
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Mobile Networks’ under ‘Networks’ section.
  4. Then press ‘Access Point Names’.
  5. Press the ‘Options’ icon (3 dots).
  6. Press ‘Reset Default Settings’.
  7. The original APN settings will now restore.

Each network has their own APN settings to allow the devices to connect to their data service. Contact the device’s network service for their APN settings if the device is new and not yet set up or if it isn’t working properly.

Troubleshooting the LG K10 Screen 1-2 Troubleshooting the LG K10 APN 3-4 Troubleshooting the LG K10 APN 5-6

 


10E. How to use my mobile device as a hotspot

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Tethering’ under ‘Networks’ section
  4. Then press ‘Mobile Hotspot’
  5. Press ‘Set up Mobile Hotspot’
  6. Personalize the name of your device hotspot
  7. Personalize the password
  8. Press ‘Save’
  9. Slide the slider near ‘Mobile Hotspot’ in the previous setting page to enable it
  10. Press ‘Enable’

To connect to a mobile hotspot: Open Wi-Fi networks and find the hotspots name. Sign in using the correct password and it will connect. Multiple devices may connect to a single device hotspot.

Warning: All devices that are connected will use the mobile hotspot’s data. Ensure it has enough data or is connected via Wi-Fi to avoid being charged extra by the network provider.

Troubleshooting the LG K10 Screen 1-2 Troubleshooting the LG K10 Hotspot 3-4 Troubleshooting the LG K10 Hotspot 5-6 Troubleshooting the LG K10 Hotspot 7-8 Troubleshooting the LG K10 Hotspot 9

 


10F. How to to turn on or off Wi-Fi

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Wi-Fi will be found under the ‘Networks’ section
  4. Turn on the ‘Wi-Fi’ by pressing on the toggle button
  5. Press on the words ‘Wi-Fi’ to see the networks to connect to
  6. Select the desired Wi-Fi network
  7. Enter the Password. To view the password as you type, press on the ‘Show Password’ box.
  8. Press ‘Connect’
  9. Wi-Fi is now connected.

Troubleshooting the LG K10 Screen 1-2 Troubleshooting the LG K10 Wi-Fi 3-4 Troubleshooting the LG K10 Wi-Fi 5-6

To disconnect from Wi-Fi:

  1. Do steps 1-2
  2. Turn off the ‘Wi-Fi’ by pressing on the toggle button.

To forget a network:

  1. Press on the network you are connected to
  2. Press ‘Forget’
  3. If desired, turn off the ‘Wi-Fi’ capabilities as stated above.

Troubleshooting the LG K10 Forget Wi-Fi 1-2 Troubleshooting the LG K10 Forget Wi-Fi 3-4

 


10G. How to turn on or off roaming

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Mobile Networks’ under ‘Networks’ section
  4. Press ‘International Data Roaming’
  5. Turn on the slider near ‘Mobile Data’

Suggestion: It may cost to connect to Roaming. Contact your network provider if you want to use it to learn about the costs of adding it to your data plan. When roaming, you may need to search for other available networks as the one you currently use may not be the strongest.

Troubleshooting the LG K10 Screen 1-2 Troubleshooting the LG K10 Raoming 3-4 Troubleshooting the LG K10 Raoming 5-6

 


10H. How to add or remove an email address

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Accounts & Sync’ under ‘General’ section
  4. Press ‘Add Account’
  5. Select the type of account you’d like to add
  6. Type in the username
  7. Press ‘Next’
  8. Type in the ‘Password’
  9. Press ‘Next’
  10. Press ‘Accept’
  11. Wait a moment for it to connect
  12. Adjust details for the new account such as if it should be a backup for your devices data
  13. Press ‘Next’ icon

Troubleshooting the LG K10 Screen 1-2 Troubleshooting the LG K10 Email 3-4 Troubleshooting the LG K10 Email 5-6 Troubleshooting the LG K10 Email 7-8 Troubleshooting the LG K10 Email 9-10

To remove an account:

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Accounts & Sync’ under ‘General’ section
  4. Press on the account type you’d like to remove
  5. Click the ‘Options’ icon (3 dots)
  6. Press ‘Remove Account’

Please note: Removing an account will only remove data from the device and not from online. It will still be accessible from other devices or computers.

Troubleshooting the LG K10 Screen 1-2 Troubleshooting the LG K10 Remove Email 3-4 Troubleshooting the LG K10 Remove Email 5-6 Troubleshooting the LG K10 Remove Email 7-8

 


10I. How to turn on or off Bluetooth

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press on the words ‘Bluetooth’under ‘Networks’ section
  4. Turn on the slider near ‘Bluetooth’
  5. Press on the nearby device you desire to connect to
  6. Confirm by pressing ‘Pair’ on both devices
  7. They are now paired.

Troubleshooting the LG K10 Screen 1-2 Troubleshooting the LG K10 Bluetooth 3-4 Troubleshooting the LG K10 Bluetooth 5-6

To forget a Bluetooth connection:

  1. Press on the paired devices name or on the ‘Settings’ icon near it
  2. Press ‘Unpair’
  3. Turn off Bluetooth by pressing on the slider towards the top of the screen

Troubleshooting the LG K10 Unpair Bluetooth 1-2 Troubleshooting the LG K10 Unpair Bluetooth 3-4

 


11A. How to enable or disable my own caller ID

  1. Press the ‘Phone’ App
  2. Then press the ‘Options’ icon (3 dots)
  3. Press ‘Call Settings’
  4. And then press ‘More’
  5. Press ‘Caller ID’
  6. Press ‘Hide Number’ or ‘Show Number’ or ‘Network Default’

*To block your number from appearing on any single call, press *67 before dialing the number.

Troubleshooting the LG K10 Caller ID 1-2 Troubleshooting the LG K10 Caller ID 3-4 Troubleshooting the LG K10 Caller ID 5-6

 


11B. How to forward my calls to another phone number

  1. Press the ‘Phone’ App
  2. Then press the ‘Options’ icon (3 dots)
  3. Press ‘Call Settings’
  4. And then press ‘More’
  5. Press ‘Additional Settings’
  6. Next, press ‘Call Forwarding’
  7. Press the option you desire
  8. Type in the phone number to forward messages to
  9. Press ‘Enable’

 


11C. How to bar certain numbers from calling me

  1. Open the Phone app
  2. Press the ‘Option’ icon (3 dots)
  3. Next, press ‘Call Settings’
  4. Press ‘Decline and Reject Calls’
  5. Then press ‘Reject Calls from’
  6. Press the ‘Plus’ icon
  7. Press ‘New Number’
  8. Insert the phone number
  9. Press ‘Save’
  10. Return to the previous menu
  11. If desired, move slider near ‘Private Numbers’ to block all numbers that are private.

Troubleshooting the LG K10 Caller ID 1-2 (2) Troubleshooting the LG K10 Call Barring 3-4 Troubleshooting the LG K10 Call Barring 5-6 Troubleshooting the LG K10 Call Barring 7-8 Troubleshooting the LG K10 Call Barring 9-10

To undo:

  1. Open the ‘Reject Calls From’ list
  2. Choose the number to un-block
  3. Press the ‘Recycling Bin’ icon
  4. Press ‘Yes’ to delete the blocked number

Troubleshooting the LG K10 Undo Call Barring 1-2 Troubleshooting the LG K10 Undo Call Barring 3-4

 


11D. How to add a contact or delete it

To add a new contact to an address book:

Option 1:

  1. Open the Contacts app
  2. Press the Plus (+) icon on the top right of the screen
  3. Type in the Name, Phone number, Email and any other information for the new contact
  4. Press ‘Save

Troubleshooting the LG K10 Create Contact (1) 1-2 Troubleshooting the LG K10 Create Contact (1) 3-4

Option 2:

  1. Open the Calling app
  2. Type in the number you’d like to add
  3. Press ‘Create Contact’
  4. Add the Name, Email and other information
  5. Press ‘Save’

Troubleshooting the LG K10 Create Contact (2) 1-2 Troubleshooting the LG K10 Create Contact (2) 5-6

To delete a contact:

  1. Open the Contacts app
  2. Search for the contact to delete
  3. Press on the contact
  4. Then press the ‘Options’ icon (3 dots)
  5. Press ‘Delete’

Troubleshooting the LG K10 Delete Contact 1-2

 


12A. How to see my software version

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘About Phone’ under ‘General’ section
  4. Open ‘Software Info’
  5. Read the Software information

Troubleshooting the LG K10 Screen 1-2 Troubleshooting the LG K10 Software Version 3-4 Troubleshooting the LG K10 Software Version 5

 


12B. How to update my software version

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘About Phone’
  4. Then Press ‘Software Updates’
  5. Press ‘Update Now’
  6. Follow any further prompts if there is an available update

Troubleshooting the LG K10 Screen 1-2 Troubleshooting the LG K10 Software Version Update 3-4 Troubleshooting the LG K10 Software Version Update 5

 


13A. How to send a text or MMS

To send a text:

  1. Open the messaging app
  2. Press the ‘+’ plus icon to compose a message
  3. Add the contact to whom the message will be sent
  4. Add the message to the message field
  5. Press ‘Send’

Troubleshooting the LG K10 Send Text 1-2 Troubleshooting the LG K10 Send Text 3-4 Troubleshooting the LG K10 Send Text 5-6

To send a multimedia message (MMS):

  1. Do steps 1-4
  2. Press the paper clip icon to attach media to the message
  3. Choose which media to add and from where to find it. In this example we will be doing ‘Image’
  4. Find and select the image you’d like to attach to the message
  5. Press Send.

Troubleshooting the LG K10 Send Text 1-2 Troubleshooting the LG K10 Send Text 3-4 Troubleshooting the LG K10 Send MMS 5-6 Troubleshooting the LG K10 Send MMS 7-8 Troubleshooting the LG K10 Send MMS 9-10

 


13B. How to delete a text or MMS

  1. Open the ‘Messaging’ App
  2. Open the thread in which the message is located
    • To delete an individual message: Hold down the text to delete and press ‘Delete’. Press ‘Delete.
    • To delete the thread: Hold down the thread and press the recycling bin to delete. Press ‘Delete.
    • To delete all threads: Click on the ‘Options’ icon (3 dots). Press ‘Delete all Threads’. Press ‘Delete.

Troubleshooting the LG K10 Delete MMS (1) 1-2 Troubleshooting the LG K10 Delete MMS (1) 3

Troubleshooting the LG K10 Delete MMS (2) 1-2 Troubleshooting the LG K10 Delete MMS (2) 3-4 Troubleshooting the LG K10 Delete MMS (3) 3-4

To set up auto delete:

  1. Open the ‘Messaging App’
  2. Press the ‘Options’ icon
  3. Then press ‘Settings’
  4. Press ‘More’
  5. Then Press ‘Storage’
  6. Turn on the slider near ‘Delete Old Messages’
  7. Press ‘Turn On’
  8. Press ‘Message Limit’
  9. Choose the desired limit of texts until they are deleted
  10. Press ‘OK’

Troubleshooting the LG K10 Text Limit 1-2 Troubleshooting the LG K10 Text Limit 3-4 Troubleshooting the LG K10 Text Limit 5-6 Troubleshooting the LG K10 Text Limit 7-8 Troubleshooting the LG K10 Text Limit 9

Rachel C.
Rachel C.
Rachel is the researcher and blog writer for the Mr Aberthon website. She grew up in Brooklyn, New York and eventually made her way to Connecticut in order to become a part of the Mr Aberthon Team. She is passionate about technology and electronics, and nothing gives her more pleasure than discovering insights into the latest gadgets to hit the electronics market.