Troubleshooting the LG K10

Learn more about the LG K10

Table of Contents

1 – Factory reset

• How to do a factory reset

2 – Screen

• 2A – How to change to a new background image
• 2B – How to change brightness
• 2C – How to adjust screen timeout time
• 2D – How to add or remove a widget
• 2E – How to lock device with a PIN

3 – Phone Number

• How to find my phone number

4 – Volume

• How to change the volume

5 – Apps

• How to add an app or delete it

6 – Calendar

• How to set a calendar event or delete it

7 – Airplane Mode

• How to turn on or off airplane mode

8 – Picture

• How to take a picture

9 – Memory

• 9A. How to see available storage amounts
• 9B. How to clear cookies and cache

10 – Data/Hotspot/USB/Roaming/Bluetooth

• 10A. How to see my data usage
• 10B. How to tether via USB
• 10C. How to adjust USB connection options
• 10D. How to reset to default APN settings
• 10E. How to use my mobile device as a hotspot
• 10F. How to to turn on or off Wi-Fi
• 10G. How to turn on or off roaming
• 10H. How to add or remove an email address
• 10I. How to turn on or off Bluetooth

11 – Contacts/Calls

• 11A. How to enable or disable my own caller ID
• 11B. How to forward my calls to another phone number
• 11C. How to bar certain numbers from calling me
• 11D. How to add a contact or delete it

12 – Software

• 12A. How to see my software version
• 12B. How to update my software version

13 – Text Messages

• 13A. How to send a text or MMS
• 13B. How to delete a text or MMS

1. How to factory reset my device

1. Press the ‘Apps’ menu option
2. Slide and select the ‘Settings’ option.
3. Press ‘Back-up & Reset’ under ‘General’ section
4. Press ‘Factory Data Reset’
5. Then press ‘Reset Phone’
6. Type in the PIN
7. Press ‘Ok’

The device will need to restart to perform the reset.

Warning: This action is final and will erase all media formats, files and data from the device.

2A. How to change to a new background image

1. Hold down an empty area on the screen
2. Press ‘Wallpapers’
3. Choose the desired image and watch it replace the background images

2B. How to change brightness

Option 1:

1. Drag down the header
2. Slide the brightness bar to the right to add in brightness or to the left to lower the brightness.

Option 2:

1. Press the ‘Apps’ menu option.
2. Slide and select the ‘Settings’ option.
3. Slide the slider of ‘Brightness’ under the ‘Display’ section.

2C. How to adjust screen timeout time

1. Press the ‘Apps’ menu option.
2. Slide and select the ‘Settings’ option.
3. Press ‘Screen Timeout’ under ‘Display’ section.
4. Adjust the amount of time desired for the screen to time out.

2D. How to add or remove a widget

To add a widget:

1. Hold down an empty area on the main screen
2. Press ‘Widgets’
3. Choose the widget to add and drag it onto the desired location on the screen
4. Press the screen which is zoomed at out the moment
5. Moving a widget is done in the same form. Press and hold it and drag it to the desired location.

To remove a widget:

1. Hold and drag the desired widget to the ‘remove’ icon above

2E. How to lock device with a PIN

1. Press the ‘Apps’ menu option
2. Slide and select the ‘Settings’ option.
3. Press ‘Security’ under ‘General’ section
   • Press ‘Lock Screen’ or ‘Set Screen Lock’ Set Screen Lock will be there if there is currently no lock screen at all, such as swype or passwords
4. Choose the desired method of screen lock
5. Enter the Pin or Password and press ‘Next’
6. Confirm the Pin or Password by pressing ‘OK’
7. Choose which notifications should come up when the device is locked
8. Press ‘OK’

To undo the Pin or Password:

1. Do steps 1-4
2. Press ‘Select Screen Lock’
3. Enter the Pin or Password and press ‘OK’
4. Select the ‘None’ option
5. Press ‘Remove’ to confirm the security change

3. How to find my phone number

1. Press the ‘Apps’ menu option
2. Slide and select the ‘Settings’ option.
3. Press ‘About Phone’ under ‘General’ section
4. Then press ‘Status’
5. Read ‘My Phone Number’

4. How to change the volume

Option 1:

1. Press the volume keys on the side of the device.
2. Up – higher the volume
3. Down – Lower the volume
4. Press the ‘Settings’ icon to adjust more sound options

Option 2:

1. Press the ‘Apps’ menu option
2. Slide and select the ‘Settings’ option.
3. Press ‘Volume’ under ‘Sound and Notifications’ section
4. Adjust as desired
5. Press ‘OK’

5. How to add an app or delete it

Your device must have a connected Google account before it will be able to download apps.

To add an app:

1. Press the ‘Play Store’ app on the home screen or find it in the menu.
2. Type in the app you’d like to download or look for ideas in categories listed towards the upper half of the screen.
   • You may press on the desired app to learn more about it and then install it by pressing ‘Install’
3. To download, press the 3 dots near the app name and press ‘Install’.
4. Press ‘Accept’
5. Drag the app to the desired location and screen.

To remove an app:

1. Hold down the app you’d like to un-install.
2. Drag the app and drop it on the ‘Uninstall’ button towards the top of the screen.
3. Press ‘Yes’ to confirm.

6. How to set a calendar event or delete it

To add a calendar event:

1. Open the ‘Calendar’ app on the home screen.
2. Press the orange ‘Plus’ icon
3. Add the event Name
4. Add the event Location
5. Then add the starting and finishing Dates and Times for the event
6. Add notes or more details if you so desire
7. Press ‘Save’

To delete a calendar event:

1. Open the ‘Calendar’ app on the home screen.
2. Press on the day that has the event you’d like to delete.
3. Then press on the event you’d like to delete.
4. Click on the ‘Recycling Bin’ icon
5. Press ‘Delete’ to confirm

7. How to turn on or off airplane mode

1. Press the ‘Apps’ menu option
2. Slide and select the ‘Settings’ option.
3. Press ‘Airplane mode’ under the ‘Networks’ tab
4. Press ‘OK’
5. To disable: Press ‘Airplane Mode’ once more

Airplane Mode will turn off all Data, Wi-Fi, Bluetooth as well as all incoming and outgoing Calls and Texts.

8. How to take a picture

1. Open the ‘Camera’ app on the home screen
2. Point the device towards the object or person you’d like to photograph.
3. Tap the screen to select the focal point.
4. Press the lower volume key OR tap the screen to take the picture.
5. To view the image:
   1. Open gallery or photos in the ‘Apps’ men
   2. While in the Camera app, slide to the right to open Gallery.
   3. Right after an image is taken, a circle will come up on the lower right side, click that to view the image.

9A. How to see available storage amounts

1. Press the ‘Apps’ menu option
2. Slide and select the ‘Settings’ option.
3. Press ‘Storage & USB’ under ‘General’ section
4. View the storage amounts available or amounts currently used.

9B. How to clear cookies and cache

1. Open the ‘Chrome’ app on the home screen
2. Press the ‘Options’ icon (3 dots) on the upper right hand side
3. Press ‘Settings’
4. Then press ‘Privacy’
5. Next, press ‘Clear Browsing Data’
6. Check off which data to remove
7. Press ‘Clear Data’

10A. How to see my data usage

1. Press the ‘Apps’ menu option
2. Slide and select the ‘Settings’ option.
3. Press ‘Data Manager’ under the ‘Networks’ section
4. View Data Usage.
   • Set the data usage cycle
   • View which apps or systems use the most data
   • View how much each app or system uses up of data within this usage cycle.

10B. How to tether via USB

1. Connect the USB cable to the computer.
2. Press the ‘Apps’ menu option.
3. Slide and select the ‘Settings’ option.
4. Press ‘Tethering’ under ‘Networks’ section.
5. Press ‘USB Tethering’.

10C. How to adjust USB connection options

1. Drag down the header and touch ‘Media device’
2. Select the desired option.
   • MTP – Allows you to transfer files to and from a computer
   • PTP – Allows you to transfer all files or images (using the camera’s software) to and from a computer.
3. Press ‘Always’ if you would like this to be the default

10D. How to reset to default APN settings

1. Press the ‘Apps’ menu option.
2. Slide and select the ‘Settings’ option.
3. Press ‘Mobile Networks’ under ‘Networks’ section.
4. Then press ‘Access Point Names’.
5. Press the ‘Options’ icon (3 dots).
6. Press ‘Reset Default Settings’.
7. The original APN settings will now restore.

Each network has their own APN settings to allow the devices to connect to their data service. Contact the device’s network service for their APN settings if the device is new and not yet set up or if it isn’t working properly.

10E. How to use my mobile device as a hotspot

1. Press the ‘Apps’ menu option
2. Slide and select the ‘Settings’ option.
3. Press ‘Tethering’ under ‘Networks’ section
4. Then press ‘Mobile Hotspot’
5. Press ‘Set up Mobile Hotspot’
6. Personalize the name of your device hotspot
7. Personalize the password
8. Press ‘Save’
9. Slide the slider near ‘Mobile Hotspot’ in the previous setting page to enable it
10. Press ‘Enable’

To connect to a mobile hotspot: Open Wi-Fi networks and find the hotspots name. Sign in using the correct password and it will connect. Multiple devices may connect to a single device hotspot.

Warning: All devices that are connected will use the mobile hotspot’s data. Ensure it has enough data or is connected via Wi-Fi to avoid being charged extra by the network provider.

10F. How to to turn on or off Wi-Fi

1. Press the ‘Apps’ menu option
2. Slide and select the ‘Settings’ option.
3. Wi-Fi will be found under the ‘Networks’ section
4. Turn on the ‘Wi-Fi’ by pressing on the toggle button
5. Press on the words ‘Wi-Fi’ to see the networks to connect to
6. Select the desired Wi-Fi network
7. Enter the Password. To view the password as you type, press on the ‘Show Password’ box.
8. Press ‘Connect’
9. Wi-Fi is now connected.

To disconnect from Wi-Fi:

1. Do steps 1-2
2. Turn off the ‘Wi-Fi’ by pressing on the toggle button.

To forget a network:

1. Press on the network you are connected to
2. Press ‘Forget’
3. If desired, turn off the ‘Wi-Fi’ capabilities as stated above.

10G. How to turn on or off roaming

1. Press the ‘Apps’ menu option
2. Slide and select the ‘Settings’ option.
3. Press ‘Mobile Networks’ under ‘Networks’ section
4. Press ‘International Data Roaming’
5. Turn on the slider near ‘Mobile Data’

Suggestion: It may cost to connect to Roaming. Contact your network provider if you want to use it to learn about the costs of adding it to your data plan. When roaming, you may need to search for other available networks as the one you currently use may not be the strongest.

10H. How to add or remove an email address

1. Press the ‘Apps’ menu option
2. Slide and select the ‘Settings’ option.
3. Press ‘Accounts & Sync’ under ‘General’ section
4. Press ‘Add Account’
5. Select the type of account you’d like to add
6. Type in the username
7. Press ‘Next’
8. Type in the ‘Password’
9. Press ‘Next’
10. Press ‘Accept’
11. Wait a moment for it to connect
12. Adjust details for the new account such as if it should be a backup for your devices data
13. Press ‘Next’ icon

To remove an account:

1. Press the ‘Apps’ menu option
2. Slide and select the ‘Settings’ option.
3. Press ‘Accounts & Sync’ under ‘General’ section
4. Press on the account type you’d like to remove
5. Click the ‘Options’ icon (3 dots)
6. Press ‘Remove Account’

Please note: Removing an account will only remove data from the device and not from online. It will still be accessible from other devices or computers.

10I. How to turn on or off Bluetooth

1. Press the ‘Apps’ menu option
2. Slide and select the ‘Settings’ option.
3. Press on the words ‘Bluetooth’under ‘Networks’ section
4. Turn on the slider near ‘Bluetooth’
5. Press on the nearby device you desire to connect to
6. Confirm by pressing ‘Pair’ on both devices
7. They are now paired.

To forget a Bluetooth connection:

1. Press on the paired devices name or on the ‘Settings’ icon near it
2. Press ‘Unpair’
3. Turn off Bluetooth by pressing on the slider towards the top of the screen

11A. How to enable or disable my own caller ID

1. Press the ‘Phone’ App
2. Then press the ‘Options’ icon (3 dots)
3. Press ‘Call Settings’
4. And then press ‘More’
5. Press ‘Caller ID’
6. Press ‘Hide Number’ or ‘Show Number’ or ‘Network Default’

*To block your number from appearing on any single call, press *67 before dialing the number.

11B. How to forward my calls to another phone number

1. Press the ‘Phone’ App
2. Then press the ‘Options’ icon (3 dots)
3. Press ‘Call Settings’
4. And then press ‘More’
5. Press ‘Additional Settings’
6. Next, press ‘Call Forwarding’
7. Press the option you desire
8. Type in the phone number to forward messages to
9. Press ‘Enable’

11C. How to bar certain numbers from calling me

1. Open the Phone app
2. Press the ‘Option’ icon (3 dots)
3. Next, press ‘Call Settings’
4. Press ‘Decline and Reject Calls’
5. Then press ‘Reject Calls from’
6. Press the ‘Plus’ icon
7. Press ‘New Number’
8. Insert the phone number
9. Press ‘Save’
10. Return to the previous menu
11. If desired, move slider near ‘Private Numbers’ to block all numbers that are private.

To undo:

1. Open the ‘Reject Calls From’ list
2. Choose the number to un-block
3. Press the ‘Recycling Bin’ icon
4. Press ‘Yes’ to delete the blocked number

11D. How to add a contact or delete it

To add a new contact to an address book:

Option 1:

1. Open the Contacts app
2. Press the Plus (+) icon on the top right of the screen
3. Type in the Name, Phone number, Email and any other information for the new contact
4. Press ‘Save

Option 2:

1. Open the Calling app
2. Type in the number you’d like to add
3. Press ‘Create Contact’
4. Add the Name, Email and other information
5. Press ‘Save’

To delete a contact:

1. Open the Contacts app
2. Search for the contact to delete
3. Press on the contact
4. Then press the ‘Options’ icon (3 dots)
5. Press ‘Delete’

12A. How to see my software version

1. Press the ‘Apps’ menu option
2. Slide and select the ‘Settings’ option.
3. Press ‘About Phone’ under ‘General’ section
4. Open ‘Software Info’
5. Read the Software information

12B. How to update my software version

1. Press the ‘Apps’ menu option
2. Slide and select the ‘Settings’ option.
3. Press ‘About Phone’
4. Then Press ‘Software Updates’
5. Press ‘Update Now’
6. Follow any further prompts if there is an available update

13A. How to send a text or MMS

To send a text:

1. Open the messaging app
2. Press the ‘+’ plus icon to compose a message
3. Add the contact to whom the message will be sent
4. Add the message to the message field
5. Press ‘Send’

To send a multimedia message (MMS):

1. Do steps 1-4
2. Press the paper clip icon to attach media to the message
3. Choose which media to add and from where to find it. In this example we will be doing ‘Image’
4. Find and select the image you’d like to attach to the message
5. Press Send.

13B. How to delete a text or MMS

1. Open the ‘Messaging’ App
2. Open the thread in which the message is located
   • To delete an individual message: Hold down the text to delete and press ‘Delete’. Press ‘Delete.
   • To delete the thread: Hold down the thread and press the recycling bin to delete. Press ‘Delete.
   • To delete all threads: Click on the ‘Options’ icon (3 dots). Press ‘Delete all Threads’. Press ‘Delete.

To set up auto delete:

1. Open the ‘Messaging App’
2. Press the ‘Options’ icon
3. Then press ‘Settings’
4. Press ‘More’
5. Then Press ‘Storage’
6. Turn on the slider near ‘Delete Old Messages’
7. Press ‘Turn On’
8. Press ‘Message Limit’
9. Choose the desired limit of texts until they are deleted
10. Press ‘OK’