Troubleshooting the Huawei Ascend XT

Huawei Ascend XT lying on glass vase on table

Ascend XT

Learn more about the Huawei Ascend XT

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Table of Contents

1 – Factory reset

2 – Screen

3 – Phone Number

4 – Volume

5 – Apps

6 – Calendar

7 – Airplane Mode

8 – Picture

9 – Memory

10 – Data/Hotspot/USB/Roaming/Bluetooth

11 – Contacts/Calls

12 – Software

13 – Text Messages


1. How to factory reset my device

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Advanced Settings’
  4. Then, press ‘Back-up & Reset’
  5. Press ‘Factory Data Reset’
  6. Next, press ‘Reset Phone’
  7. Type in the password
  8. Press ‘Next’

Press ‘Reset Phone’

The phone will take a moment to reset and restart.

Warning: Factory reset is a last resort and final move. It cannot be undone. Media, files and data will be removed from the mobile device.

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2A. How to change to a new background image

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Photos’ or ‘Gallery’ option.
  3. Choose the desired location in which to find the image
  4. Open the desired image to place as the background photo.
  5. Press ‘Menu’
  6. Select ‘Set As…’
  7. Then, press ‘Wallpaper’
  8. Press the check
  9. Press the desired option of which screens to change background images.

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2B. How to change brightness

Option 1:

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Next, press ‘Display’
  4. Press ‘Brightness’
  5. Adjust the brightness as desired

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Option 2:

  1. Drag down the phones header by tapping it and sliding downwards
  2. Drag it down once more to see more options
  3. Adjust the brightness

Troubleshooting Huawei Ascend XT Brightness (1) 1-2 Troubleshooting Huawei Ascend XT Brightness (1) 3

 


2C. How to adjust screen timeout time

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Next, press ‘Display’
  4. Press ‘Sleep’
  5. Adjust the amount of time desired for the screen to time out.

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2D. How to add or remove a widget

To add a widget:

  1. Press and hold on an empty spot on the home screen.
  2. Press ‘Widgets’
  3. Select the widget you’d like to add. The sizing needed for each one is specified as 1×1 or 1×2 etc.
  4. Drag the widget onto the desired location on the screen.
  5. Moving a widget is done in the same form. Press and hold it and drag it to the desired location.

Troubleshooting Huawei Ascend XT Add Widget 1-2 Troubleshooting Huawei Ascend XT Add Widget 3-4 Troubleshooting Huawei Ascend XT Add Widget 5

To remove a widget:

  1. Hold and drag the desired widget to the words ‘Delete’ above

Troubleshooting Huawei Ascend XT Delete Widget 1-2

 


2E. How to lock device with a PIN

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Next, press ‘Password’
  4. Press ‘Pin’ or any other option you may desire
  5. Enter the Pin or Password and press ‘Done’

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To undo the Pin or Password:

  1. Do steps 1-4
  2. Enter the Pin or Password
  3. Select the ‘None’ option

 


3. How to find my phone number

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘About Phone’
  4. Press ‘Status’
  5. Read ‘My Phone Number’

Troubleshooting Huawei Ascend XT Screen 1-2 (3) Troubleshooting Huawei Ascend XT Phone Number 3-4 Troubleshooting Huawei Ascend XT Phone Number 5

 


4. How to change the volume

Option 1:

  1. Press the volume keys on the side of the device.
  2. Up – higher the volume
  3. Down – Lower the volume
  4. Pressing the options symbol will open more options of different types of volumes you have control over, such as Ringtone, Media, Notifications and System.

Troubleshooting Huawei Ascend XT Volume (1) 1-2 Troubleshooting Huawei Ascend XT Volume (1) 3

Option 2:

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Sound’
  4. Press ‘Volume’
  5. Adjust as desired

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5. How to add an app or delete it

Ensure that you have a Google account connected before you try to add an app from the play store.

To add an app:

  1. Press ‘Play Store’ on the main screen
  2. Search for the app you’d like to add by typing it in the search bar or looking in the categories listed towards the upper half of the screen.
    • Press on the desired app to learn more about it.
  3. To download, press the 3 dots near the app name and press ‘Install’ or if the app details were opened, press ‘download app’.
  4. Press ‘Accept’
  5. Drag the app to the desired location and screen.

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To remove an app:

  1. Hold down the app and drag it to the ‘Uninstall’ icon above.

Troubleshooting Huawei Ascend XT Delete app 1-2 Troubleshooting Huawei Ascend XT Delete app 3

 


6. How to set a calendar event or delete it

To add a calendar event:

  1. Open the Calender app
  2. Press on the day the event will be added to
  3. Press the plus sign on the bottom of the screen
  4. Enter the appropriate information such as a title, from date and time, to date and time, location and any notes applicable.
  5. You may set a reminder for a set amount of time before the event.
  6. Press the ‘check’ icon on the upper right side to save

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To delete a calendar event:

  1. Open the Calendar App
  2. Press on the upcoming event as seen on the lower half of the screen
  3. Click on ‘Delete’
  4. Press ‘Delete’ to confirm

Troubleshooting Huawei Ascend XT Delete Calendar Event 1-2 Troubleshooting Huawei Ascend XT Delete Calendar Event 3-4

 


7. How to turn on or off airplane mode

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Airplane mode’
  4. Press ‘Ok’
  5. To disable: Press ‘Airplane Mode’ once more

Airplane mode will turn off data, calling, messaging, Wi-Fi and Bluetooth.

Troubleshooting Huawei Ascend XT Screen 1-2 (2) Troubleshooting Huawei Ascend XT Airplane 3-4

 


8. How to take a picture

  1. Open the ‘Camera’ app
  2. Point the device towards the object or person you’d like to photograph.
  3. Tap the screen to select the focal point.
  4. Press the camera image button to capture the image.
  5. To view the image, press on the image that appears on the top left of the screen.

To delete, open the image in gallery and press the recycling bin above. Press ‘OK’.

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9A. How to see available storage amounts

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Then, press ‘Advanced Settings’
  4. Press ‘Memory & Storage’
  5. View the storage amounts available as well as the store amounts used.

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9B. How to clear cookies and cache

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Chrome’ or ‘Browser’ option.
  3. Press ‘ Advanced Settings’
  4. Next, press ‘Memory & Storage’
  5. Press ‘Storage Cleaner’
  6. Check off what you’d like to empty
  7. Press ‘Clean’

Troubleshooting Huawei Ascend XT Screen 1-2 (3) Troubleshooting Huawei Ascend XT Storage 3-4  Troubleshooting Huawei Ascend XT Clear Cache 5-6 Troubleshooting Huawei Ascend XT Clear Cache 7-8

 


10A. How to see my data usage

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Data Traffic Management’
  4. View Data Usage.
    • Set the data usage cycle
    • View which apps or systems use the most data
    • View how much each app or system uses up of data within this usage cycle

Troubleshooting Huawei Ascend XT Screen 1-2 (3) Troubleshooting Huawei Ascend XT Data Usage 3-4

 


10B. How to tether via USB

  1. Connect the USB cable to the computer.
  2. Press the ‘Apps’ menu option
  3. Slide and select the ‘Settings’ option.
  4. Press ‘More’
  5. Next, press ‘Tethering and Portable Hotspot’
  6. Press ‘USB Tethering’
  7. Press ‘OK’

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10C. How to adjust USB connection options

  1. Drag down the header and touch ‘USB Debugging Connected’
  2. Press ‘Select USB Configuration’
  3. Select the desired option.
    • MTP – Allows you to transfer files to and from a computer
    • PTP – Allows you to transfer all files to and from a computer as well as images using the camera software.

Troubleshooting Huawei Ascend XT USB Connection 1-2 Troubleshooting Huawei Ascend XT USB Connection 3-4

 


10D. How to reset to default APN settings

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Mobile Networks’
  4. Next, press ‘Access Point Names’
  5. Press ‘Menu’
  6. Press ‘Restore to Default’

Correct APN settings are needed in order to connect to a network provider. At times a reset is in order.

If you are using a compatible network provider that is not the one the phone is branded with, please contact them for their specific APN setting.

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10E. How to use my mobile device as a hotspot

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘More’ and then press ‘Tethering & Portable Hotspots’
  4. Press ‘Mobile Hotspot’
  5. Toggle the bar to turn on the hotspot.
  6. Press ‘Continue’
  7. Press ‘OK’
  8. Personalize the name of your device hotspot
  9. Personalize the password
  10. Press ‘Save’

To find the hotspot, search for Wi-Fi networks and sign into the hotspot with the appropriate password. One hotspot can serve multiple devices.

Warning: Ensure that the original hotspot is connected to Wi-Fi or has an unlimited data plan to avoid being charged extra costs by the network provider. Each connecting device uses the hotspots internet.

Troubleshooting Huawei Ascend XT Screen 1-2 (3) Troubleshooting Huawei Ascend XT Hotspot 3-4 Troubleshooting Huawei Ascend XT Hotspot 5-6 Troubleshooting Huawei Ascend XT Hotspot 7-8 Troubleshooting Huawei Ascend XT Hotspot 9-10

 


10F. How to to turn on or off Wi-Fi

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Turn on the ‘Wi-Fi’ by pressing on the toggle button
  4. Press on the words ‘Wi-Fi’ to see the networks to connect to
  5. Select the desired Wi-Fi network
  6. Enter the Password. To see the password as you type, press on the ‘Show Password’ box.
  7. Press ‘Connect’
  8. Wi-Fi is now connected.

Troubleshooting Huawei Ascend XT Screen 1-2 (3) Troubleshooting Huawei Ascend XT Wi-Fi 3-4 Troubleshooting Huawei Ascend XT Wi-Fi 5-6 Troubleshooting Huawei Ascend XT Wi-Fi 7-8

To disconnect from Wi-Fi:

  1. Do steps 1-2
  2. Turn off the ‘Wi-Fi’ by pressing on the toggle button.

To forget a network:

  1. Do steps 1-2
  2. Press on the words ‘Wi-Fi’
  3. Then press on the network you are connected to
  4. Press ‘Forget’
  5. If desired, turn off the ‘Wi-Fi’ capabilities as stated above.

 


10G. How to turn on or off roaming

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Then press ‘Mobile Networks’
  4. Press on the checkbox near ‘International Data’
  5. Press ‘Ok’

Suggestion: Roaming may add additional charges to your network plan if it is not included. To connect while roaming, you may need to conduct a network search and choose your preferred one.

Troubleshooting Huawei Ascend XT Screen 1-2 (3) Troubleshooting Huawei Ascend XT - Roaming 3-4 Troubleshooting Huawei Ascend XT - Roaming 5

 


10H. How to add or remove an email address

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Account’
  4. Press ‘Add Account’
  5. Select the type of account you’d like to add
  6. Type in the account name
  7. Press ‘Next’
  8. Type in the username and press ‘Next’
  9. Type in the password and press ‘Next’
  10. Adjust details for the new account such as if it should be a backup for your devices data
  11. Press the triangle arrow to confirm

Troubleshooting Huawei Ascend XT Screen 1-2 (3) Troubleshooting Huawei Ascend XT Email 3-4 Troubleshooting Huawei Ascend XT Email 5-6 Troubleshooting Huawei Ascend XT Email 7-8 Troubleshooting Huawei Ascend XT Email 9-10

To remove an account:

  1. Do steps 1-3 as stated above.
  2. Press on the account type you’d like to remove
  3. Then, press on the account name
  4. Press ‘Remove Account’ that is located on the bottom of the screen
  5. Press ‘Remove Account’ to confirm

Please note: All emails and/or data that is associated with the account will be removed from your device. All these details will still be accessible via a different device or computer or by using the browser to sign in.

Troubleshooting Huawei Ascend XT Screen 1-2 (3) Troubleshooting Huawei Ascend XT Remove Email 3-4 Troubleshooting Huawei Ascend XT Remove Email 5-6

 


10I. How to turn on or off Bluetooth

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Bluetooth’
  4. Turn on the slider near ‘Bluetooth’
  5. Check off the box near the phone’s name to make it visible to other devices
  6. Toggle the ‘Visibility’ bar
  7. Press on the device to pair with
  8. Confirm by pressing ‘Ok’ on both devices
  9. They are now paired.

Troubleshooting Huawei Ascend XT Screen 1-2 (3) Troubleshooting Huawei Ascend XT Bluetooth 3-4 Troubleshooting Huawei Ascend XT Bluetooth 5-6

To forget a Bluetooth connection:

  1. Do steps 1-4
  2. Press the settings picture near the bluetooth device
  3. Press Unpair
  4. Turn off Bluetooth by pressing on the slider towards the top of the screen

 


11A. How to enable or disable my own caller ID

  1. Open the Phone app
  2. Press the ‘Option’ key
  3. Press ‘Settings’
  4. Then press ‘Additional Settings’
  5. Press ‘Caller ID’
  6. Press ‘Hide Number’ to hide it from all outgoing calls. To hide it temporarily, press *67 before making a call
  7. To disable this feature, press ‘Show Number’

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11B. How to forward my calls to another phone number

  1. Open the Phone app
  2. Press the ‘Option’ key
  3. Press ‘Settings’
  4. Then press ‘Additional Settings’
  5. Press ‘Call Forwarding’
  6. Choose the desired option
  7. Type in the phone number to forward calls to
  8. Press ‘Turn On’

 


11C. How to bar certain numbers from calling me

  1. Open the Phone app
  2. Press the ‘Option’ key
  3. Press ‘Settings’
  4. Then press ‘Numbers Blacklist’
  5. Press ‘+ Add’
  6. Press ‘Manually Add’
  7. Type in the phone number to block
  8. Press ‘OK’

Troubleshooting Huawei Ascend XT Caller ID 1-2 Troubleshooting Huawei Ascend XT Call Barring 3-4 Troubleshooting Huawei Ascend XT Call Barring 5-6 Troubleshooting Huawei Ascend XT Call Barring 7-8 Troubleshooting Huawei Ascend XT Call Barring 9-10 Troubleshooting Huawei Ascend XT Call Barring 11

To undo:

  1. Hold the number to un-bar
  2. Press ‘Remove’

 


11D. How to add a contact or delete it

To add a new contact to an address book:

Option 1:

  1. Open the Contacts app
  2. Press ‘+ New Contact’
  3. Type in the Name, Phone number, Email and any other information for the new contact
  4. Press ‘Next’ to move on to add more information
  5. Press the triangle icon to save

Troubleshooting Huawei Ascend XT Create Contact (2) 1-2 Troubleshooting Huawei Ascend XT Create Contact (2) 3-4

Option 2:

  1. Open the Calling app
  2. Type in the number you’d like to add
  3. Press ‘Create New Contact’
  4. Choose where the new contact should be saved
  5. Add the Name, Email and other information
  6. Press the triangle icon to save

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To delete a contact:

  1. Search for the contact to delete
  2. Press on the contact
  3. Press ‘Menu’
  4. Then press ‘Delete Contact’
  5. Press ‘Delete’

Troubleshooting Huawei Ascend XT Delete Contact 1-2 Troubleshooting Huawei Ascend XT Delete Contact 3

 


12A. How to see my software version

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘About Phone’
  4. Read the Software information

Troubleshooting Huawei Ascend XT Screen 1-2 (3) Troubleshooting Huawei Ascend XT Software Version 3-4

 


12B. How to update my software version

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘AT&T Software Updates’
  4. Press ‘Check for Updates’
  5. Follow the prompts

Troubleshooting Huawei Ascend XT Screen 1-2 (3) Troubleshooting Huawei Ascend XT Software Update 3-4 Troubleshooting Huawei Ascend XT Software Update 5

 


13A. How to send a text or MMS

To send a text:

  1. Open the messaging app
  2. Press ‘New Message’
  3. Add the contact to whom the message will be sent
  4. Add the message to the message field
  5. Press the send icon to send the message.

Troubleshooting Huawei Ascend XT Text 1-2 Troubleshooting Huawei Ascend XT Text 3-4

To send a multimedia message (MMS):

  1. Do steps 1-4
  2. Press the (+) plus sign
  3. Choose which media to add and from where to find it. In this example we will be doing ‘Picture’
  4. Press always if that will always be your source of images
  5. Press the location in which the find the image.
  6. Select the desired images
  7. Press the send icon to send the message.

Troubleshooting Huawei Ascend XT Text 1-2 Troubleshooting Huawei Ascend XT MMS 3-4 Troubleshooting Huawei Ascend XT MMS 5-6 Troubleshooting Huawei Ascend XT MMS 7-8 Troubleshooting Huawei Ascend XT MMS 9-10

 


13B. How to delete a text or MMS

  1. Open the ‘Messaging’ App
  2. Open the thread in which the message is located
  • To delete an individual message: Hold down the specific text to delete and press ‘Delete’

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  • Here is how to delete the thread: Click on ‘Delete’ and the entire thread will be deleted.

Troubleshooting Huawei Ascend XT Delete Messages (2) 1-2 Troubleshooting Huawei Ascend XT Delete Messages (2) 3-4

To set up auto delete:

  1. Open the ‘Messaging App’
  2. Press ‘Menu’
  3. Press ‘Settings’
  4. Then press ‘Advanced’
  5. Next, press ‘Delete Old Messages’
  6. Press ‘Text Message Limit’
  7. Choose the desired limit of texts until they are deleted
  8. Press ‘Multimedia Message Limit’
  9. Choose the desired limit of MMS until they are deleted

Troubleshooting Huawei Ascend XT Auto Delete Texts 1-2 Troubleshooting Huawei Ascend XT Auto Delete Texts 3-4 Troubleshooting Huawei Ascend XT Auto Delete Texts 5-6

Rachel C.
Rachel C.
Rachel is the researcher and blog writer for the Mr Aberthon website. She grew up in Brooklyn, New York and eventually made her way to Connecticut in order to become a part of the Mr Aberthon Team. She is passionate about technology and electronics, and nothing gives her more pleasure than discovering insights into the latest gadgets to hit the electronics market.