Troubleshooting the Huawei Ascend XT

Learn more about the Huawei Ascend XT

Table of Contents

1 – Factory reset

• How to do a factory reset

2 – Screen

• 2A – How to change to a new background image
• 2B – How to change brightness
• 2C – How to adjust screen timeout time
• 2D – How to add or remove a widget
• 2E – How to lock device with a PIN

3 – Phone Number

• How to find my phone number

4 – Volume

• How to change the volume

5 – Apps

• How to add an app or delete it

6 – Calendar

• How to set a calendar event or delete it

7 – Airplane Mode

• How to turn on or off airplane mode

8 – Picture

• How to take a picture

9 – Memory

• 9A. How to see available storage amounts
• 9B. How to clear cookies and cache

10 – Data/Hotspot/USB/Roaming/Bluetooth

• 10A. How to see my data usage
• 10B. How to tether via USB
• 10C. How to adjust USB connection options
• 10D. How to reset to default APN settings
• 10E. How to use my mobile device as a hotspot
• 10F. How to to turn on or off Wi-Fi
• 10G. How to turn on or off roaming
• 10H. How to add or remove an email address
• 10I. How to turn on or off Bluetooth

11 – Contacts/Calls

• 11A. How to enable or disable my own caller ID
• 11B. How to forward my calls to another phone number
• 11C. How to bar certain numbers from calling me
• 11D. How to add a contact or delete it

12 – Software

• 12A. How to see my software version
• 12B. How to update my software version

13 – Text Messages

• 13A. How to send a text or MMS
• 13B. How to delete a text or MMS

1. How to factory reset my device

1. Press the ‘Apps’ menu option
2. Slide and select the ‘Settings’ option.
3. Press ‘Advanced Settings’
4. Then, press ‘Back-up & Reset’
5. Press ‘Factory Data Reset’
6. Next, press ‘Reset Phone’
7. Type in the password
8. Press ‘Next’

Press ‘Reset Phone’

The phone will take a moment to reset and restart.

Warning: Factory reset is a last resort and final move. It cannot be undone. Media, files and data will be removed from the mobile device.

2A. How to change to a new background image

1. Press the ‘Apps’ menu option
2. Slide and select the ‘Photos’ or ‘Gallery’ option.
3. Choose the desired location in which to find the image
4. Open the desired image to place as the background photo.
5. Press ‘Menu’
6. Select ‘Set As…’
7. Then, press ‘Wallpaper’
8. Press the check
9. Press the desired option of which screens to change background images.

2B. How to change brightness

Option 1:

1. Press the ‘Apps’ menu option
2. Slide and select the ‘Settings’ option.
3. Next, press ‘Display’
4. Press ‘Brightness’
5. Adjust the brightness as desired

Option 2:

1. Drag down the phones header by tapping it and sliding downwards
2. Drag it down once more to see more options
3. Adjust the brightness

2C. How to adjust screen timeout time

1. Press the ‘Apps’ menu option
2. Slide and select the ‘Settings’ option.
3. Next, press ‘Display’
4. Press ‘Sleep’
5. Adjust the amount of time desired for the screen to time out.

2D. How to add or remove a widget

To add a widget:

1. Press and hold on an empty spot on the home screen.
2. Press ‘Widgets’
3. Select the widget you’d like to add. The sizing needed for each one is specified as 1×1 or 1×2 etc.
4. Drag the widget onto the desired location on the screen.
5. Moving a widget is done in the same form. Press and hold it and drag it to the desired location.

To remove a widget:

1. Hold and drag the desired widget to the words ‘Delete’ above

2E. How to lock device with a PIN

1. Press the ‘Apps’ menu option
2. Slide and select the ‘Settings’ option.
3. Next, press ‘Password’
4. Press ‘Pin’ or any other option you may desire
5. Enter the Pin or Password and press ‘Done’

To undo the Pin or Password:

1. Do steps 1-4
2. Enter the Pin or Password
3. Select the ‘None’ option

3. How to find my phone number

1. Press the ‘Apps’ menu option
2. Slide and select the ‘Settings’ option.
3. Press ‘About Phone’
4. Press ‘Status’
5. Read ‘My Phone Number’

4. How to change the volume

Option 1:

1. Press the volume keys on the side of the device.
2. Up – higher the volume
3. Down – Lower the volume
4. Pressing the options symbol will open more options of different types of volumes you have control over, such as Ringtone, Media, Notifications and System.

Option 2:

1. Press the ‘Apps’ menu option
2. Slide and select the ‘Settings’ option.
3. Press ‘Sound’
4. Press ‘Volume’
5. Adjust as desired

5. How to add an app or delete it

Ensure that you have a Google account connected before you try to add an app from the play store.

To add an app:

1. Press ‘Play Store’ on the main screen
2. Search for the app you’d like to add by typing it in the search bar or looking in the categories listed towards the upper half of the screen.
   • Press on the desired app to learn more about it.
3. To download, press the 3 dots near the app name and press ‘Install’ or if the app details were opened, press ‘download app’.
4. Press ‘Accept’
5. Drag the app to the desired location and screen.

To remove an app:

1. Hold down the app and drag it to the ‘Uninstall’ icon above.

6. How to set a calendar event or delete it

To add a calendar event:

1. Open the Calender app
2. Press on the day the event will be added to
3. Press the plus sign on the bottom of the screen
4. Enter the appropriate information such as a title, from date and time, to date and time, location and any notes applicable.
5. You may set a reminder for a set amount of time before the event.
6. Press the ‘check’ icon on the upper right side to save

To delete a calendar event:

1. Open the Calendar App
2. Press on the upcoming event as seen on the lower half of the screen
3. Click on ‘Delete’
4. Press ‘Delete’ to confirm

7. How to turn on or off airplane mode

1. Press the ‘Apps’ menu option
2. Slide and select the ‘Settings’ option.
3. Press ‘Airplane mode’
4. Press ‘Ok’
5. To disable: Press ‘Airplane Mode’ once more

Airplane mode will turn off data, calling, messaging, Wi-Fi and Bluetooth.

8. How to take a picture

1. Open the ‘Camera’ app
2. Point the device towards the object or person you’d like to photograph.
3. Tap the screen to select the focal point.
4. Press the camera image button to capture the image.
5. To view the image, press on the image that appears on the top left of the screen.

To delete, open the image in gallery and press the recycling bin above. Press ‘OK’.

9A. How to see available storage amounts

1. Press the ‘Apps’ menu option
2. Slide and select the ‘Settings’ option.
3. Then, press ‘Advanced Settings’
4. Press ‘Memory & Storage’
5. View the storage amounts available as well as the store amounts used.

9B. How to clear cookies and cache

1. Press the ‘Apps’ menu option
2. Slide and select the ‘Chrome’ or ‘Browser’ option.
3. Press ‘ Advanced Settings’
4. Next, press ‘Memory & Storage’
5. Press ‘Storage Cleaner’
6. Check off what you’d like to empty
7. Press ‘Clean’

10A. How to see my data usage

1. Press the ‘Apps’ menu option
2. Slide and select the ‘Settings’ option.
3. Press ‘Data Traffic Management’
4. View Data Usage.
   • Set the data usage cycle
   • View which apps or systems use the most data
   • View how much each app or system uses up of data within this usage cycle

10B. How to tether via USB

1. Connect the USB cable to the computer.
2. Press the ‘Apps’ menu option
3. Slide and select the ‘Settings’ option.
4. Press ‘More’
5. Next, press ‘Tethering and Portable Hotspot’
6. Press ‘USB Tethering’
7. Press ‘OK’

10C. How to adjust USB connection options

1. Drag down the header and touch ‘USB Debugging Connected’
2. Press ‘Select USB Configuration’
3. Select the desired option.
   • MTP – Allows you to transfer files to and from a computer
   • PTP – Allows you to transfer all files to and from a computer as well as images using the camera software.

10D. How to reset to default APN settings

1. Press the ‘Apps’ menu option
2. Slide and select the ‘Settings’ option.
3. Press ‘Mobile Networks’
4. Next, press ‘Access Point Names’
5. Press ‘Menu’
6. Press ‘Restore to Default’

Correct APN settings are needed in order to connect to a network provider. At times a reset is in order.

If you are using a compatible network provider that is not the one the phone is branded with, please contact them for their specific APN setting.

10E. How to use my mobile device as a hotspot

1. Press the ‘Apps’ menu option
2. Slide and select the ‘Settings’ option.
3. Press ‘More’ and then press ‘Tethering & Portable Hotspots’
4. Press ‘Mobile Hotspot’
5. Toggle the bar to turn on the hotspot.
6. Press ‘Continue’
7. Press ‘OK’
8. Personalize the name of your device hotspot
9. Personalize the password
10. Press ‘Save’

To find the hotspot, search for Wi-Fi networks and sign into the hotspot with the appropriate password. One hotspot can serve multiple devices.

Warning: Ensure that the original hotspot is connected to Wi-Fi or has an unlimited data plan to avoid being charged extra costs by the network provider. Each connecting device uses the hotspots internet.

10F. How to to turn on or off Wi-Fi

1. Press the ‘Apps’ menu option
2. Slide and select the ‘Settings’ option.
3. Turn on the ‘Wi-Fi’ by pressing on the toggle button
4. Press on the words ‘Wi-Fi’ to see the networks to connect to
5. Select the desired Wi-Fi network
6. Enter the Password. To see the password as you type, press on the ‘Show Password’ box.
7. Press ‘Connect’
8. Wi-Fi is now connected.

To disconnect from Wi-Fi:

1. Do steps 1-2
2. Turn off the ‘Wi-Fi’ by pressing on the toggle button.

To forget a network:

1. Do steps 1-2
2. Press on the words ‘Wi-Fi’
3. Then press on the network you are connected to
4. Press ‘Forget’
5. If desired, turn off the ‘Wi-Fi’ capabilities as stated above.

10G. How to turn on or off roaming

1. Press the ‘Apps’ menu option
2. Slide and select the ‘Settings’ option.
3. Then press ‘Mobile Networks’
4. Press on the checkbox near ‘International Data’
5. Press ‘Ok’

Suggestion: Roaming may add additional charges to your network plan if it is not included. To connect while roaming, you may need to conduct a network search and choose your preferred one.

10H. How to add or remove an email address

1. Press the ‘Apps’ menu option
2. Slide and select the ‘Settings’ option.
3. Press ‘Account’
4. Press ‘Add Account’
5. Select the type of account you’d like to add
6. Type in the account name
7. Press ‘Next’
8. Type in the username and press ‘Next’
9. Type in the password and press ‘Next’
10. Adjust details for the new account such as if it should be a backup for your devices data
11. Press the triangle arrow to confirm

To remove an account:

1. Do steps 1-3 as stated above.
2. Press on the account type you’d like to remove
3. Then, press on the account name
4. Press ‘Remove Account’ that is located on the bottom of the screen
5. Press ‘Remove Account’ to confirm

Please note: All emails and/or data that is associated with the account will be removed from your device. All these details will still be accessible via a different device or computer or by using the browser to sign in.

10I. How to turn on or off Bluetooth

1. Press the ‘Apps’ menu option
2. Slide and select the ‘Settings’ option.
3. Press ‘Bluetooth’
4. Turn on the slider near ‘Bluetooth’
5. Check off the box near the phone’s name to make it visible to other devices
6. Toggle the ‘Visibility’ bar
7. Press on the device to pair with
8. Confirm by pressing ‘Ok’ on both devices
9. They are now paired.

To forget a Bluetooth connection:

1. Do steps 1-4
2. Press the settings picture near the bluetooth device
3. Press Unpair
4. Turn off Bluetooth by pressing on the slider towards the top of the screen

11A. How to enable or disable my own caller ID

1. Open the Phone app
2. Press the ‘Option’ key
3. Press ‘Settings’
4. Then press ‘Additional Settings’
5. Press ‘Caller ID’
6. Press ‘Hide Number’ to hide it from all outgoing calls. To hide it temporarily, press *67 before making a call
7. To disable this feature, press ‘Show Number’

11B. How to forward my calls to another phone number

1. Open the Phone app
2. Press the ‘Option’ key
3. Press ‘Settings’
4. Then press ‘Additional Settings’
5. Press ‘Call Forwarding’
6. Choose the desired option
7. Type in the phone number to forward calls to
8. Press ‘Turn On’

11C. How to bar certain numbers from calling me

1. Open the Phone app
2. Press the ‘Option’ key
3. Press ‘Settings’
4. Then press ‘Numbers Blacklist’
5. Press ‘+ Add’
6. Press ‘Manually Add’
7. Type in the phone number to block
8. Press ‘OK’

To undo:

1. Hold the number to un-bar
2. Press ‘Remove’

11D. How to add a contact or delete it

To add a new contact to an address book:

Option 1:

1. Open the Contacts app
2. Press ‘+ New Contact’
3. Type in the Name, Phone number, Email and any other information for the new contact
4. Press ‘Next’ to move on to add more information
5. Press the triangle icon to save

Option 2:

1. Open the Calling app
2. Type in the number you’d like to add
3. Press ‘Create New Contact’
4. Choose where the new contact should be saved
5. Add the Name, Email and other information
6. Press the triangle icon to save

To delete a contact:

1. Search for the contact to delete
2. Press on the contact
3. Press ‘Menu’
4. Then press ‘Delete Contact’
5. Press ‘Delete’

12A. How to see my software version

1. Press the ‘Apps’ menu option
2. Slide and select the ‘Settings’ option.
3. Press ‘About Phone’
4. Read the Software information

12B. How to update my software version

1. Press the ‘Apps’ menu option
2. Slide and select the ‘Settings’ option.
3. Press ‘AT&T Software Updates’
4. Press ‘Check for Updates’
5. Follow the prompts

13A. How to send a text or MMS

To send a text:

1. Open the messaging app
2. Press ‘New Message’
3. Add the contact to whom the message will be sent
4. Add the message to the message field
5. Press the send icon to send the message.

To send a multimedia message (MMS):

1. Do steps 1-4
2. Press the (+) plus sign
3. Choose which media to add and from where to find it. In this example we will be doing ‘Picture’
4. Press always if that will always be your source of images
5. Press the location in which the find the image.
6. Select the desired images
7. Press the send icon to send the message.

13B. How to delete a text or MMS

1. Open the ‘Messaging’ App
2. Open the thread in which the message is located

• To delete an individual message: Hold down the specific text to delete and press ‘Delete’

• Here is how to delete the thread: Click on ‘Delete’ and the entire thread will be deleted.

To set up auto delete:

1. Open the ‘Messaging App’
2. Press ‘Menu’
3. Press ‘Settings’
4. Then press ‘Advanced’
5. Next, press ‘Delete Old Messages’
6. Press ‘Text Message Limit’
7. Choose the desired limit of texts until they are deleted
8. Press ‘Multimedia Message Limit’
9. Choose the desired limit of MMS until they are deleted