Troubleshooting the Motorola Droid Ultra

Motorola Droid Ultra held in hand in front of greenery

Learn more about the Motorola Droid Ultra

Motorola Droid Ultra - 3 in 1 for troubleshooting

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Table of Contents

1 – Factory reset

2 – Screen

3 – Phone Number

4 – Volume

5 – Apps

6 – Calendar

7 – Airplane Mode

8 – Picture

9 – Memory

10 – Data/Hotspot/USB/Roaming/Bluetooth

11 – Contacts/Calls

12 – Software

13 – Text Messages

 


1. How to factory reset my device

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Back-up & Reset’ under ‘Personal’ section
  4. Tap ‘Factory Data Reset’
  5. Choose ‘Reset Device’
  6. Press ‘Erase Everything’

It will take a moment to restart and factory reset.

Warning: Factory reset cannot be undone. Media, files and data will be removed from the mobile device.

Motorola Droid Ultra Screen 1-2 Motorola Droid Ultra Factory Reset 3-4 Motorola Droid Ultra Factory Reset 5-6

 


2A. How to change to a new background image

  1. Hold down an empty area on the screen
  2. Press ‘Wallpapers’
  3. Choose the desired option of which you’d like to change the wallpaper
  4. Choose the desired location in which to find the image
  5. Select the image

Motorola Droid Ultra Background 1-2 Motorola Droid Ultra Background 3-4

 


2B. How to change brightness

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Display’ under the ‘Device’ section
  4. Press ‘Brightness’
  5. Adjust the brightness as desired

Motorola Droid Ultra Screen 1-2 Motorola Droid Ultra Brightness 3-4 Motorola Droid Ultra Brightness 5

 


2C. How to adjust screen timeout time

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Display’ under ‘Device’ section
  4. Press ‘Sleep’
  5. Adjust the amount of time desired for the screen to time out.

Motorola Droid Ultra Screen 1-2 Motorola Droid Ultra Screen Timeout 3-4 Motorola Droid Ultra Screen Timeout

 


2D. How to add or remove a widget

To add a widget:

  1. Press the ‘Apps’ menu option
  2. Choose the ‘Widget’ tab on the top of the screen
  3. Select the widget you’d like to add. The sizing needed for each one is specified as 1×1 or 1×2 etc.
  4. Drag the widget onto the desired location on the screen.
  5. Moving a widget is done in the same form. Press and hold it and drag it to the desired location.

Motorola Droid Ultra Add Widget 1-2 Motorola Droid Ultra Add Widget 3-4

To remove a widget:

  1. Hold and drag the desired widget into the recycling can above

Motorola Droid Ultra Remove Widget 1-2 Motorola Droid Ultra Remove Widget 3

 


2E. How to lock device with a PIN

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Security & Screen Lock’ under ‘Personal’ section
  4. Press ‘Screen Lock’
  5. Choose the desired method of screen lock
  6. Enter the Pin or Password and press ‘Continue’
  7. Confirm the Pin or Password
  8. Press ‘Ok’

Motorola Droid Ultra Screen 1-2 Motorola Droid Ultra Screen Lock 3-4 Motorola Droid Ultra Screen Lock 5-6 Motorola Droid Ultra Screen Lock 7-8

To undo the Pin or Password:

  1. Do steps 1-4
  2. Enter the Pin or Password
  3. Select the ‘None’ option

Motorola Droid Ultra Undo Screen lock 1-2 Motorola Droid Ultra Undo Screen lock 3-4

 


3. How to find my phone number

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘About Device’ under ‘System’ section
  4. Press ‘Status’
  5. Read ‘My Phone Number’

Motorola Droid Ultra Screen 1-2 Motorola Droid Ultra Phone Number 3-4 Motorola Droid Ultra Phone Number 5 (2)

 


4. How to change the volume

Option 1:

  1. Press the volume keys on the side of the device.
  2. Up – higher the volume
  3. Down – Lower the volume

Motorola Droid Ultra Volume (1) 1-2

Option 2:

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Sound’ under ‘Device’ section
  4. Press ‘Volumes’
  5. Adjust as desired
  6. Press ‘OK’

Motorola Droid Ultra Screen 1-2 Motorola Droid Ultra Volume (2) 3-4 Motorola Droid Ultra Volume (2) 5

 


5. How to add an app or delete it

A Google account must be connected to the device in order to add an app.

To add an app:

  1. Open the ‘Play Store’ app on the main screen or press the menu key and find the App Store app there.
  2. Search for the app you’d like to add by typing it in the search bar or looking in the categories listed towards the upper half of the screen.
  3. Press on the desired app to learn more about it.
  4. To download, press the 3 dots near the app name and press ‘Install’ or if the app details were opened, press ‘download app’.
  5. Press ‘Accept’
  6. Drag the app to the desired location and screen.

Motorola Droid Ultra Add App 1-2 Motorola Droid Ultra Add App 3-4 Motorola Droid Ultra Add App 5-6 Motorola Droid Ultra Add App 7-8

To remove an app:

  1. Press the ‘Apps’ menu option
  2. Find the app and drag it to the ‘Uninstall’ recycling bin

Motorola Droid Ultra Delete App 1-2 Motorola Droid Ultra Delete App 3-4

 


6. How to set a calendar event or delete it

To add a calendar event:

  1. Press the ‘Apps’ menu option
  2. Open the ‘Calendar’ app
  3. Press on the day the event will be added to
  4. Press the plus sign on the days square.
  5. Enter the appropriate information such as a title, from date and time, to date and time, location and any notes applicable.
  6. Press ‘Done’.

Motorola Droid Ultra Calendar Event 1-2 Motorola Droid Ultra Calendar Event 3-4 Motorola Droid Ultra Calendar Event 5-6

To delete a calendar event:

  1. Press the ‘Apps’ menu option
  2. Open the Calendar App
  3. Press on the day that has the event you’d like to delete.
  4. Tap the recycling bin icon on the top right of the screen
  5. Press ‘Ok’ to confirm

Motorola Droid Ultra Delete Calendar Event 1-2 Motorola Droid Ultra Delete Calendar Event 3

 


7. How to turn on or off airplane mode

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘More’ under ‘Wireless & Network’
  4. Press ‘Airplane mode’
  5. To disable: Press ‘Airplane Mode’ once more

Airplane mode will disable data, calling, messaging, Wi-Fi and Bluetooth.

Motorola Droid Ultra Screen 1-2 Motorola Droid Ultra Airplane Mode 3-4

 


8. How to take a picture

  1. Open the ‘Camera’ app
  2. Point the device towards the object or person you’d like to photograph.
  3. Tap the screen to select the focal point.
  4. Press the lower volume key to take the picture.
  5. To view the image, open gallery or photos in the ‘Apps’ menu.

Motorola Droid Ultra Take picture 1-2 Motorola Droid Ultra Take picture 3-4

 


9A. How to see available storage amounts

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Storage’ under ‘Device’ section
  4. View the storage amounts available as well as the store amounts used.

Motorola Droid Ultra Screen 1-2 Motorola Droid Ultra Storage 3-4

 


9B. How to clear cookies and cache

  1. Open the ‘Chrome’ app
  2. Press the ‘Options’ icon (3 dots on top right of screen)
  3. Tap ‘Settings’
  4. Press ‘Privacy’
  5. Press ‘Clear Browsing Data’
  6. Check off what you’d like to clear
  7. Press ‘Clear’

Motorola Droid Ultra Clear Cache 1-2 Motorola Droid Ultra Clear Cache 3-4 Motorola Droid Ultra Clear Cache 5-6

 


10A. How to see my data usage

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Data Usage’ under the ‘Wireless & Networks’ section
  4. View Data Usage.
    • Set the data usage cycle
    • View which apps or systems use the most data
    • View how much each app or system uses up of data within this usage cycle

Motorola Droid Ultra Screen 1-2 Motorola Droid Ultra Data Usage 3-4

 


10B. How to tether via USB

  1. Connect the USB cable to the computer.
  2. Press the ‘Apps’ menu option
  3. Slide and select the ‘Settings’ option.
  4. Press ‘More’ under ‘Wireless & Networks’ section
  5. Tap ‘Tethering and Wi-Fi Hotspot’
  6. Press ‘USB Tethering’

Motorola Droid Ultra Screen 1-2 Motorola Droid Ultra USB Tethering 3-4 Motorola Droid Ultra USB Tethering 5-6

 


10C. How to adjust USB connection options

  1. Drag down the header and touch ‘Connected as a media device’
  2. Select the desired option.
    • MTP – Allows you to transfer files to and from a computer
    • PTP – Allows you to transfer all files to and from a computer as well as images using the camera software.

Motorola Droid Ultra USB Connection 1-2

 


10D. How to reset to default APN settings

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘More’ under ‘Wireless & Networks’ section
  4. Tap ‘Mobile Networks’
  5. Press ‘Access Point Names’
  6. Press the Options key
  7. Choose ‘Reset to Default’
  8. The original APN settings will now restore.

A reset may help if there is a lack of connection to the proper network.

Phones are often connected a company and therefore branded with their apps and set with their APN settings. If you are trying to switch networks from the original one, call up the provider and receive their APN settings.

Motorola Droid Ultra Screen 1-2 Motorola Droid Ultra APN 3-4 Motorola Droid Ultra APN 5-6 Motorola Droid Ultra APN 7

 


10E. How to use my mobile device as a hotspot

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘More’ under ‘Wireless & Networks’ section
  4. Then press ‘Tethering and Mobile Hotspots’
  5. Press ‘Mobile Hotspot’
  6. Choose ‘Configure Mobile Hotspot’
  7. Personalize the name of your device hotspot
  8. Personalize the password
  9. Press ‘Save’
  10. Turn on the ‘Mobile Hotspot’ feature in the previous setting

To connect to the hotspot, search for its name under the Wi-Fi settings and enter the password. A hotspot can connect to multiple devices.

Warning: The original hotspot should have unlimited data or be connected via Wi-Fi to avoid being charged extra costs by the network provider. The devices will use the internet of the first device.

 


10F. How to to turn on or off Wi-Fi

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Turn on the ‘Wi-Fi’ by pressing on the toggle button
  4. Press on the words ‘Wi-Fi’ to see the networks to connect to
  5. Select the desired Wi-Fi network
  6. Enter the Password. To see the password as you type, press on the ‘Show Password’ box.
  7. Press ‘Connect’
  8. Wi-Fi is now connected.

Motorola Droid Ultra Screen 1-2 Motorola Droid Ultra Wi-Fi 3-4 Motorola Droid Ultra Wi-Fi 5-6

To disconnect from Wi-Fi:

  1. Do steps 1-2
  2. Turn off the ‘Wi-Fi’ by pressing on the toggle button.

To forget a network:

  1. Do steps 1-2
  2. Press on the words ‘Wi-Fi’
  3. Press on the network you are connected to
  4. Choose ‘Forget’
  5. If desired, turn off the ‘Wi-Fi’ capabilities as stated above.

 


10G. How to turn on or off roaming

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘More’ under ‘Wireless & Networks’ section
  4. Then press ‘Mobile Networks’
  5. Press ‘Global Data Roaming Access’
  6. Adjust the options as desired
  7. Press ‘Ok’

Suggestion: Ensure that data roaming is included in your network package if you leave the state/country often to avoid being charged an extra fee

You may need to do a network search to discover the proper networks available in your area.

Motorola Droid Ultra Screen 1-2 Motorola Droid Ultra Roaming 3-4 Motorola Droid Ultra Roaming 5-6

 


10H. How to add or remove an email address

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Add Account’ under ‘Accounts’ section
  4. Select the type of account you’d like to add
  5. Press ‘Existing’
  6. Type in the username and password
  7. Press ‘Done’
  8. Press ‘OK’
  9. Wait a moment for it to connect
  10. Adjust details for the new account such as if it should be a backup for your devices data
  11. Press the triangle arrow to confirm

Motorola Droid Ultra Screen 1-2 Motorola Droid Ultra Email 3-4 Motorola Droid Ultra Email 5-6 Motorola Droid Ultra Email 7-8 Motorola Droid Ultra Email 9-10

To remove an account:

  1. Do steps 1-2 as stated above.
  2. Press on the account type you’d like to remove and then press on the account name
  3. Tap on the ‘Options’ icon (3 dots) on the top right of the screen
  4. Press ‘Remove Account’
  5. Press ‘Remove Account’ to confirm

Please note: Removing an account will remove all data related to it as well. It will be still be accessible online via different device or computer or by signing in through a browser on this device as well.

Motorola Droid Ultra Screen 1-2 Motorola Droid Ultra Delete Email 3-4 Motorola Droid Ultra Delete Email 5-6 Motorola Droid Ultra Delete Email 7

 


10I. How to turn on or off Bluetooth

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press on the words ‘Bluetooth’
  4. Turn on the slider near ‘Bluetooth’
  5. Press on the device’s name to make it visible to other devices
  6. Press on the nearby device you desire to connect to
  7. Confirm by pressing ‘Pair’ on both devices
  8. They are now paired.

Motorola Droid Ultra Screen 1-2 Motorola Droid Ultra Bluetooth 3-4 Motorola Droid Ultra Bluetooth 5-6 Motorola Droid Ultra Bluetooth 7-8

To forget a Bluetooth connection:

  1. Do steps 1-3
  2. Press on the paired device’s name
  3. Tap ‘Unpair’
  4. Press on the device’s name to make it hidden from other devices.
  5. Turn off Bluetooth by pressing on the slider towards the top of the screen

Motorola Droid Ultra Unpair Bluetooth 1-2 Motorola Droid Ultra Unpair Bluetooth 3-4

 


11A. How to enable or disable my own caller ID

The only method of how to block your own number from being seen by others when you are calling them, is do dial *67 prior to typing in their phone number.

 


11B. How to forward my calls to another phone number

  1. Dial *72
  2. Type in the phone number of which you want to forward all incoming calls
  3. Press ‘Call’
  4. There will be a confirmation message.
  5. Hang up

 


11C. How to bar certain numbers from calling me

  1. Open the Phone app
  2. Press the ‘Option’ key
  3. Press ‘Call Settings’
  4. Next, tap ‘Call Rejection’
  5. Press ‘Auto Reject mode’
  6. Toggle the switch button
  7. Press ‘Auto reject list’
  8. Press ‘Create’
  9. Type in the phone number to block
  10. Press ‘Match Criteria’
  11. Choose the desired options
  12. Press ‘Save’
  13. You may press the ‘Unknown’ check box to block any unknown numbers from calling.
  14. The phone will send a message when a incoming call has been rejected.

To undo:

  1. Do steps 1-5
  2. Press ‘Auto Reject List’
  3. Uncheck the numbers that you want to un-block

 


11D. How to add a contact or delete it

To add a new contact to an address book:

Option 1:

  1. Open the Contacts app
  2. Press the Plus (+) icon on the bottom of the screen
  3. Type in the Name, Phone number, Email and any other information for the new contact
  4. Press ‘Save

Motorola Droid Ultra Create Contact (1) 1-2 Motorola Droid Ultra Create Contact (1) 3-4

Option 2:

  1. Open the Calling app
  2. Type in the number you’d like to add
  3. Press ‘Options’ icon (3 dots)
  4. Tap ‘Add to Contacts’
  5. Press ‘Create New Contact’
  6. Add the Name, Email and other information
  7. Press ‘Save’

Motorola Droid Ultra Create Contact (2) 1-2 Motorola Droid Ultra Create Contact (2) 3-4 Motorola Droid Ultra Create Contact (2) 5-6

To delete a contact:

  1. Open the Contacts app
  2. Search for the contact to delete
  3. Press on the contact
  4. Tap the ‘Options’ icon (3 dots)
  5. Press ‘Delete’
  6. Press ‘OK’

Motorola Droid Ultra Delete Contact 1-2 Motorola Droid Ultra Delete Contact 3

 


12A. How to see my software version

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘About Device’ under ‘System’ section
  4. Read the Software information

Motorola Droid Ultra Screen 1-2 Motorola Droid Ultra Software version 3-4

 


12B. How to update my software version

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘System Updates’
  4. Wait a moment
  5. Press ‘Yes, I’m in’ if an update is available. If it is up to date, check back in later.

Motorola Droid Ultra Screen 1-2 Motorola Droid Ultra Update Software version 3-4

 


13A. How to send a text or MMS

To send a text:

  1. Open the messaging app
  2. Press the (+) icon on the bottom left corner to compose a message
  3. Add the contact to whom the message will be sent
  4. Add the message to the message field
  5. Press ‘Send’

Motorola Droid Ultra Send Text 1-2 Motorola Droid Ultra Send Text 3-4 Motorola Droid Ultra Send Text 5

To send a multimedia message (MMS):

  1. Do steps 1-4
  2. Press the paper clip icon to attach media to the message
  3. Choose which media to add and from where to find it. In this example we will be doing ‘Pictures’
  4. Press the location in which the find the image. Press ‘Gallery’ if its an image you photographed.
  5. Open the section within gallery where the image is located
  6. Select the desired images
  7. Press the send icon (above the paper clip icon) to send the message.

Motorola Droid Ultra Send MMS 5-6 Motorola Droid Ultra Send MMS 7-8

 


13B. How to delete a text or MMS

  1. Open the ‘Messaging’ App
  2. Open the thread in which the message is located

Here is how to delete:

An individual message: Hold down the text to delete and press ‘Delete’. Press ‘Delete.

A complete thread: Hold down the thread and press the recycling bin to delete. Press ‘Delete.

Motorola Droid Ultra Delete Old Message (2) 1-2

All threads: Press the ‘Options’ icon (3 dots). Press ‘Delete all Threads’. Press ‘Delete.

Motorola Droid Ultra Delete Old Message (1) 1-2 Motorola Droid Ultra Delete Old Message (1) 3-4

To set up auto delete:

  1. Open the ‘Messaging App’
  2. Press the ‘Options’ icon (3 dots)
  3. Press ‘Settings’
  4. Check off the box near ‘Delete Old Messages’
  5. Press ‘Text Message Limit’
  6. Choose the desired limit of texts until they are deleted
  7. Press ‘Set’
  8. Press ‘Multimedia Message Limit’
  9. Choose the desired limit of MMS until they are deleted
  10. Press ‘Set’

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Rachel C.
Rachel C.
Rachel is the researcher and blog writer for the Mr Aberthon website. She grew up in Brooklyn, New York and eventually made her way to Connecticut in order to become a part of the Mr Aberthon Team. She is passionate about technology and electronics, and nothing gives her more pleasure than discovering insights into the latest gadgets to hit the electronics market.