Troubleshooting the LG K8 – Phoenix 2

LG K8 Phoenix 2 being held outdoors grass bench

Learn more about the LG K8 – Phoenix 2

LG K8- 3 in 1 image for Troubleshooting

Click Here To Purchase This Device

Table of Contents

1 – Factory reset

2 – Screen

3 – Phone Number

4 – Volume

5 – Apps

6 – Calendar

7 – Airplane Mode

8 – Picture

9 – Memory

10 – Data/Hotspot/USB/Roaming/Bluetooth

11 – Contacts/Calls

12 – Software

13 – Text Messages

 


1. How to factory reset my device

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Back-up & Reset’ under ‘General’ section
  4. Then tap ‘Factory Data Reset’
  5. Press ‘Reset Phone’
  6. Press ‘Delete All’

The device will likely restart as it resets itself.

Warning: Doing a factory reset is a last resort decision as it will erase all media formats, files and data from the device.

Troubleshooting the LG K8 Screen 1-2 Troubleshooting the LG K8 Factory Reset 3-4 Troubleshooting the LG K8 Factory Reset 5-6

 


2A. How to change to a new background image

  1. Hold down an empty area on the screen
  2. Press ‘Wallpapers’
  3. Choose the desired image and watch it replace the background images

Troubleshooting the LG K8 Background 1-2 Troubleshooting the LG K8 Background 3-4

 


2B. How to change brightness

Option 1:

  1. Drag down the header
  2. Slide the brightness bar to the right to add in brightness or to the left to lower the brightness.

Troubleshooting the LG K8 Brightness (1) 1-2 Troubleshooting the LG K8 Brightness (1) 3

Option 2:

  1. Press the ‘Apps’ menu option.
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Brightness’ under the ‘Display’ section.
  4. Adjust the brightness as desired.

Troubleshooting the LG K8 Brightness (2) 1-2 Troubleshooting the LG K8 Brightness (2) 3-4

 


2C. How to adjust screen timeout time

  1. Press the ‘Apps’ menu option.
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Screen Timeout’ under ‘Display’ section.
  4. Adjust the amount of time desired for the screen to time out.

Troubleshooting the LG K8 Screen 1-2 Troubleshooting the LG K8 Screen Timeout 3-4

 


2D. How to add or remove a widget

To add a widget:

  1. Hold down an empty area on the main screen
  2. Press ‘Widgets’
  3. Choose the widget to add and drag it onto the desired location on the screen
  4. Moving a widget is done in the same form. Press and hold it and drag it to the desired location.

Troubleshooting the LG K8 Add Widget 1-2 Troubleshooting the LG K8 Add Widget 3-4 Troubleshooting the LG K8 Add Widget 5-6

To remove a widget:

  1. Hold and drag the desired widget to the ‘remove’ icon above

Troubleshooting the LG K8 Remove Widget 1-2 Troubleshooting the LG K8 Remove Widget 3-4

 


2E. How to lock device with a PIN

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Security’ under ‘General’ section
  4. Press ‘Select Screen Lock’
  5. Choose the desired method of screen lock
  6. Enter the Pin or Password and press ‘Next’
  7. Confirm the Pin or Password by pressing ‘OK’
  8. Press ‘OK’

Troubleshooting the LG K8 Screen 1-2 Troubleshooting the LG K8 Lock Pin 3-4 Troubleshooting the LG K8 Lock Pin 5-6 Troubleshooting the LG K8 Lock Pin 7-8 Troubleshooting the LG K8 Lock Pin 9-10

To undo the Pin or Password:

  1. Do steps 1-4
  2. Press ‘Select Screen Lock’
  3. Enter the Pin or Password and press ‘Next’
  4. Select the ‘None’ option
  5. Press ‘Remove’ to confirm the security change

Troubleshooting the LG K8 Undo Lock Pin 5-6 Troubleshooting the LG K8 Undo Lock Pin 7-8

 


3. How to find my phone number

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘About Phone’ under ‘General’ section
  4. Press ‘Status’
  5. Read ‘My Phone Number’

Troubleshooting the LG K8 Screen 1-2 Troubleshooting the LG K8 Phone Number 3-4 Troubleshooting the LG K8 Phone Number 5

 


4. How to change the volume

Option 1:

  1. Press the volume keys on the side of the device.
  2. Up – higher the volume
  3. Down – Lower the volume
  4. Press the ‘Settings’ icon to adjust more sound options

Troubleshooting the LG K8 Volume (1) 1-2 Troubleshooting the LG K8 Volume (1) 3-4

Option 2:

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Volume’ under ‘Sound and Notifications’ section
  4. Adjust as desired
  5. Press ‘OK’

Troubleshooting the LG K8 Screen 1-2 Troubleshooting the LG K8 Volume (2) 3-4

 


5. How to add an app or delete it

Your device must have a connected Google account before it will be able to download apps.

To add an app:

  1. Press the ‘Play Store’ app on the home screen or find it in the menu.
  2. Type in the app you’d like to download or look for ideas in categories listed towards the upper half of the screen.
    • You may press on the desired app to learn more about it and then install it by pressing ‘Install’
  3. To download, press the 3 dots near the app name and press ‘Install’.
  4. Press ‘Accept’
  5. Drag the app to the desired location and screen.

Troubleshooting the LG K8 App 1-2 Troubleshooting the LG K8 App 3-4 Troubleshooting the LG K8 App 5-6

To remove an app:

  1. Hold down the app you’d like to un-install.
  2. Drag the app and drop it on the ‘Uninstall’ towards the top of the screen.
  3. Press ‘Yes’ to confirm.

Troubleshooting the LG K8 Uninstall App 1-2 Troubleshooting the LG K8 Uninstall App 3-4

 


6. How to set a calendar event or delete it

To add a calendar event:

  1. Open the ‘Calendar’ app on the home screen.
  2. Press the orange ‘Plus’ icon
  3. Add the event Name and Location
  4. Then add the starting and finishing Dates and Times for the event
  5. Add notes or more details if you so desire
  6. Press ‘Save’

Troubleshooting the LG K8 Create Calendar Event 1-2 Troubleshooting the LG K8 Create Calendar Event 3-4 Troubleshooting the LG K8 Create Calendar Event 5-6 Troubleshooting the LG K8 Create Calendar Event 7-8

To delete a calendar event:

  1. Open the ‘Calendar’ app on the home screen.
  2. Press on the day that has the event you’d like to delete.
  3. Tap on the event you’d like to delete.
  4. Press the ‘Recycling Bin’ icon
  5. Press ‘Yes’ to confirm

Troubleshooting the LG K8 Delete Calendar Event 1-2 (2) Troubleshooting the LG K8 Delete Calendar Event 3-4

 


7. How to turn on or off airplane mode

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Airplane mode’ under the ‘Networks’ tab
  4. Press ‘OK’
  5. To disable: Press ‘Airplane Mode’ once more

Airplane Mode will disable all Data, Bluetooth, Wi-Fi as well as all incoming and outgoing Calls and Texts.

Troubleshooting the LG K8 Screen 1-2 Troubleshooting the LG K8 Airplane Mode 3-4

 


8. How to take a picture

  1. Open the ‘Camera’ app on the home screen
  2. Point the device towards the object or person you’d like to photograph.
  3. Tap the screen to select the focal point.
  4. Press the lower volume key OR tap the screen to take the picture.
  5. To view the image:
    1. Open gallery or photos in the ‘Apps’ men
    2. While in the Camera app, slide to the right to open Gallery.
    3. Right after an image is taken, a circle will come up on the lower right side, click that to view the image.

Troubleshooting the LG K8 Take Picture 1-2

 


9A. How to see available storage amounts

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Storage & USB’ under ‘General’ section
  4. View the storage amounts available or amounts currently used.

Troubleshooting the LG K8 Screen 1-2 Troubleshooting the LG K8 Storage 3-4

 


9B. How to clear cookies and cache

  1. Open the ‘Chrome’ app on the home screen
  2. Press the ‘Options’ icon (3 dots) on the upper right hand side
  3. Press ‘Settings’
  4. Tap ‘Privacy’
  5. Press ‘Clear Browsing Data’
  6. Check off which data to remove
  7. Press ‘Clear Data’

Troubleshooting the LG K8 Clear Cache 1-2 Troubleshooting the LG K8 Clear Cache 3-4 Troubleshooting the LG K8 Clear Cache 5-6

 


10A. How to see my data usage

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Data Manager’ under the ‘Networks’ section
  4. View Data Usage.
    • Set the data usage cycle
    • View which apps or systems use the most data
    • View how much each app or system uses up of data within this usage cycle.

Troubleshooting the LG K8 Screen 1-2 Troubleshooting the LG K8 Data Usage 3-4

 


10B. How to tether via USB

  1. Connect the USB cable to the computer.
  2. Press the ‘Apps’ menu option.
  3. Slide and select the ‘Settings’ option.
  4. Press ‘Tethering’ under ‘Networks’ section.
  5. Press ‘USB Tethering’.

Troubleshooting the LG K8 Screen 1-2 Troubleshooting the LG K8 USB Tethering 3-4

 


10C. How to adjust USB connection options

  1. Drag down the header and touch ‘Media device’
  2. Select the desired option.
    • MTP – Allows you to transfer files to and from a computer
    • PTP – Allows you to transfer all files or images (using the camera’s software) to and from a computer.

Troubleshooting the LG K8 USB Connection 1-2 Troubleshooting the LG K8 USB Connection 3

 


10D. How to reset to default APN settings

  1. Press the ‘Apps’ menu option.
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Mobile Networks’ under ‘Networks’ section.
  4. Tap on ‘Access Point Names’.
  5. Press the ‘Options’ icon (3 dots).
  6. Press ‘Reset to Default’.
  7. The original APN settings will now restore.

APN settings are what allows the device to connect to data service. Each company has their specific APN settings that must be applied in order to connect to their specific network. Contact the device’s network service for their APN settings if the device is new or isn’t working properly.

Troubleshooting the LG K8 Screen 1-2 Troubleshooting the LG K8 APN 3-4 Troubleshooting the LG K8 APN 5-6

 


10E. How to use my mobile device as a hotspot

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Tethering’ under ‘Networks’ section
  4. Tap on ‘Mobile Hotspot’
  5. Press ‘Yes’
  6. Personalize the name of your device hotspot
  7. Personalize the password
  8. Press ‘Enable’
  9. Ensure that ‘Mobile Hotspot’ feature  is turned on in the previous setting

To connect to a mobile hotspot: Open Wi-Fi networks and click on the hotspots name. Type in the correct password and it will connect. Multiple devices may connect to a single hotspot.

Warning: All connecting devices will use the mobile hotspot’s data. Ensure it has enough data or is connected via Wi-Fi to avoid being charged by the network provider.

Troubleshooting the LG K8 Screen 1-2 Troubleshooting the LG K8 Hotspot 3-4 Troubleshooting the LG K8 Hotspot 5-6

 


10F. How to to turn on or off Wi-Fi

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Wi-Fi will be found under the ‘Networks’ section
  4. Turn on the ‘Wi-Fi’ by pressing on the toggle button
  5. Press on the words ‘Wi-Fi’ to see the networks to connect to
  6. Select the desired Wi-Fi network
  7. Enter the Password. To see the password as you type, press on the ‘Show Password’ box.
  8. Press ‘Connect’
  9. Wi-Fi is now connected.

Troubleshooting the LG K8 Screen 1-2 Troubleshooting the LG K8 Wifi 3-4 Troubleshooting the LG K8 Wifi 5-6 Troubleshooting the LG K8 Wifi 7-8

To disconnect from Wi-Fi:

  1. Do steps 1-2
  2. Turn off the ‘Wi-Fi’ by pressing on the toggle button.

To forget a network:

  1. Press on the network you are connected to
  2. Press ‘Forget Network’
  3. If desired, turn off the ‘Wi-Fi’ capabilities as stated above.

Troubleshooting the LG K8 Forget Wifi 1-2

 


10G. How to turn on or off roaming

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Choose ‘Mobile Networks’ under ‘Networks’ section
  4. Press on ‘International Data Roaming’
  5. Press ‘Mobile Data’ to check off the box

Suggestion: Roaming may cost the user as it is not included in many network service plans. If it will be used, it would be better to include it in the data plan. When roaming, you may need to search for other available networks as the one you currently use may not be the strongest.

Troubleshooting the LG K8 Screen 1-2 Troubleshooting the LG K8 Roaming 3-4 Troubleshooting the LG K8 Roaming 5-6

 


10H. How to add or remove an email address

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Accounts & Sync’ under ‘General’ section
  4. Press ‘Add Account’
  5. Select the type of account you’d like to add
  6. Type in the username
  7. Press ‘Next’
  8. Type in the ‘Password’
  9. Press ‘Next’
  10. Press ‘Accept’
  11. Wait a moment for it to connect
  12. Adjust details for the new account such as if it should be a backup for your devices data
  13. Press ‘Next’

Troubleshooting the LG K8 Email 1-2 Troubleshooting the LG K8 Email 3-4 Troubleshooting the LG K8 Email 5-6 Troubleshooting the LG K8 Email 7-8 Troubleshooting the LG K8 Email 9-10 Troubleshooting the LG K8 Email 11-12

To remove an account:

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘Accounts & Sync’ under ‘General’ section
  4. Then tap the account type you’d like to remove
  5. Press the ‘Options’ icon (3 dots)
  6. Press ‘Remove Account’

Please note: Removing an account will only remove data from the device and not from online. It will still be accessible from other devices or computers.

Troubleshooting the LG K8 Remove Email 1-2 Troubleshooting the LG K8 Remove Email 3-4 Troubleshooting the LG K8 Remove Email 5-6

 


10I. How to turn on or off Bluetooth

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Find Bluetooth under ‘Networks’ section
  4. Turn on the slider near ‘Bluetooth’
  5. Press on the words ‘Bluetooth’
  6. Press on the nearby device you desire to connect to
  7. Confirm by pressing ‘Pair’ on both devices
  8. They are now paired.

Troubleshooting the LG K8 Bluetooth 1-2 Troubleshooting the LG K8 Bluetooth 3-4 Troubleshooting the LG K8 Bluetooth 5-6

To forget a Bluetooth connection:

  1. Press on the ‘Settings’ icon near the paired devices name
  2. Press Unpair
  3. Turn off Bluetooth by pressing on the slider towards the top of the screen

Troubleshooting the LG K8 Unpair Bluetooth 1-2 Troubleshooting the LG K8 Unpair Bluetooth 3-4

 


11A. How to enable or disable my own caller ID

  1. Press on the ‘Phone’ app on the main screen
  2. Press the ‘Options’ icon (3 dots)
  3. Next, tap ‘Call Settings’
  4. Press ‘Caller ID’
  5. Press ‘Hide Number’ or ‘Show Number’ or ‘Network Default’

*You may always block your number from appearing on any single call by pressing *67 before dialing the number.

Troubleshooting the LG K8 Caller ID 1-2 Troubleshooting the LG K8 Caller ID 3-4 Troubleshooting the LG K8 Caller ID 5

 


11B. How to forward my calls to another phone number

  1. Press the ‘Call’ App
  2. Press the ‘Options’ icon (3 dots)
  3. Tap ‘Call Settings’
  4. Press ‘Additional Settings’
  5. Next, press ‘Call Forwarding’
  6. Press the option you desire
  7. Type in the phone number to forward messages to
  8. Press ‘Enable’

 


11C. How to bar certain numbers from calling me

  1. Open the Phone app
  2. Press the ‘Option’ icon (3 dots)
  3. Then Press ‘Call Settings’
  4. Next, Press ‘Call Reject’
  5. Press ‘Reject Calls from’
  6. Tap the ‘Plus’ icon
  7. Press ‘New Number’
  8. Insert the phone number
  9. Press ‘Save’
  10. Return to the previous menu
  11. Press ‘Call Reject Mode’
  12. Press ‘Reject Calls On List’

Troubleshooting the LG K8 Call Barring 1-2 Troubleshooting the LG K8 Call Barring 3-4 Troubleshooting the LG K8 Call Barring 5-6 Troubleshooting the LG K8 Call Barring 7-8 Troubleshooting the LG K8 Call Barring 9-10 Troubleshooting the LG K8 Call Barring 11-12

To undo:

  1. Open the ‘Reject Calls From’ list
  2. Choose the number to un-block
  3. Press the ‘Recycling Bin’ icon
  4. Press ‘Yes’ to delete the blocked number

Troubleshooting the LG K8 Call Barring 13-14

 


11D. How to add a contact or delete it

To add a new contact to an address book:

Option 1:

  1. Open the Contacts app
  2. Press the Plus (+) icon on the top right of the screen
  3. Type in the Name, Phone number, Email and any other information for the new contact
  4. Press ‘Save

Troubleshooting the LG K8 Create Contact (1) 1-2 Troubleshooting the LG K8 Create Contact (1) 3-4

Option 2:

  1. Open the Calling app
  2. Type in the number you’d like to add
  3. Press ‘Create Contact’
  4. Add the Name, Email and other information
  5. Press ‘Save’

Troubleshooting the LG K8 Create Contact (2) 1-2 Troubleshooting the LG K8 Create Contact (2) 3-4

To delete a contact:

  1. Open the Contacts app
  2. Search for the contact to delete
  3. Press on the contact
  4. Press the ‘Options’ icon (3 dots)
  5. Tap ‘Delete’
  6. Press ‘Yes’

Troubleshooting the LG K8 Delete contact 1-2 Troubleshooting the LG K8 Delete contact 3

 


12A. How to see my software version

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘About Phone’ under ‘General’ section
  4. Open ‘Software Info’
  5. Read the Software information

Troubleshooting the LG K8 Software Version 1-2 Troubleshooting the LG K8 Software Version 3-4 Troubleshooting the LG K8 Software Version 5

 


12B. How to update my software version

  1. Press the ‘Apps’ menu option
  2. Slide and select the ‘Settings’ option.
  3. Press ‘About Phone’
  4. Then press ‘Software Updates’
  5. Press ‘Update Now’
  6. Follow any further prompts

Troubleshooting the LG K8 Software Version 1-2 Troubleshooting the LG K8 Software Version Update 3-4 Troubleshooting the LG K8 Software Version Update 5

 


13A. How to send a text or MMS

To send a text:

  1. Open the messaging app
  2. Press the ‘Plus’ icon to compose a message
  3. Add the contact to whom the message will be sent
  4. Add the message to the message field
  5. Press ‘Send’

Troubleshooting the LG K8 Send Text 1-2 Troubleshooting the LG K8 Send Text 3-4

To send a multimedia message (MMS):

  1. Do steps 1-4
  2. Press the paper clip icon to attach media to the message
  3. Choose which media to add and from where to find it. In this example we will be doing ‘Draw’
  4. Draw an image
  5. Press the check icon
  6. Press Send.

To add images from Gallery, search for the desired image and select it. Press ‘Send’ to send the text.

Troubleshooting the LG K8 Send Text 1-2 Troubleshooting the LG K8 Send MMS 3-4 Troubleshooting the LG K8 Send MMS 5-6 Troubleshooting the LG K8 Send MMS 7-8

 


13B. How to delete a text or MMS

  1. Open the ‘Messaging’ App
  2. Open the thread in which the message is located
    • Deleting an individual message: Hold down the text to delete and press ‘Delete’. Press ‘Delete.
    • To delete the thread: Hold down the thread and press the recycling bin to delete. Press ‘Delete.
    • To delete all threads: Press the ‘Options’ icon (3 dots). Press ‘Delete all Threads’. Press ‘Delete.

Troubleshooting the LG K8 Delete Message (1) 1-2 Troubleshooting the LG K8 Delete Message (1) 3-4

Troubleshooting the LG K8 Delete Message (2) 1-2 Troubleshooting the LG K8 Delete Message (2) 3-4

To set up auto delete:

  1. Open the ‘Messaging App’
  2. Press the ‘Options’ key
  3. Press ‘Settings’
  4. Then, Press ‘General Settings’
  5. Tap ‘Delete Old Messages’
  6. Press ‘Turn On’
  7. Press ‘Text Message’
  8. Choose the desired limit of texts until they are deleted
  9. Press ‘OK’

Troubleshooting the LG K8 Text Limit 1-2 Troubleshooting the LG K8 Text Limit 3-4 Troubleshooting the LG K8 Text Limit 5-6 Troubleshooting the LG K8 Text Limit 7-8

Rachel C.
Rachel C.
Rachel is the researcher and blog writer for the Mr Aberthon website. She grew up in Brooklyn, New York and eventually made her way to Connecticut in order to become a part of the Mr Aberthon Team. She is passionate about technology and electronics, and nothing gives her more pleasure than discovering insights into the latest gadgets to hit the electronics market.