Frequently Asked Questions

On this page, we’ll answer the most common customer questions.

Are you not finding what you want? Reach out directly to our helpful customer service through our Contact Us page. We will respond within two business days.

Q: Where Is Mr. Aberthon Located?

A: Mr. Aberthon is located at 252 Depot Rd, Milford, CT 06460, USA.

We are not a retail location, but we offer FREE shipping across the United States of America. We also ship internationally but cannot guarantee free shipping for all international purchases. Please contact us before you request an international shipping order.

Orange CT

Q: Do Your Hotspots Come With a Data Plan?

A: No, they do not. You will need your own SIM card. However, the advantage of our hotspots is that they are completely unlocked. You will be able to connect any data plan to the hotspot device or connect it to your existing family plan without even updating your contract.

Do you need more advice on where and how to find a hotspot plan? If so, feel free to contact us.

Q: What Is Mr. Aberthon’s Return Policy and Warranty?

A: Thumbs Up Mr. Aberthon offers an amazing 14-day return policy. The policy covers all devices that are listed on our website. If you return your device, you will receive the full deposit. Mr. Aberthon does not charge any restocking or handling fees.

In order to be eligible for a return and refund, the product IMEI number will have to match the number on the device that we sent out (to protect us against scammers and fraudsters) and the device must be in original condition.

14 day return policy

Q: Are the Devices Unlocked or Locked?

A: Both. The large majority of our devices are unlocked. Every device listed on our website will state in the title whether it is completely unlocked or locked. Unlocked devices will work successfully on all SIM plans throughout the USA. Locked devices will work on the network it is linked to.

Q: Will the Unlocked Hotspots Work With International SIM Cards?

A: Yes, with a few exceptions. You can ask us if your international plan will work with the device. If you purchase the hotspot and the device doesn’t work on your plan, you can send it back within the return period.

Q: Can You List Some of the Networks That Your Hotspots Work With?

A: Our hotspots work with almost all GSM networks around the world. Here are some of the most popular ones that our customers ask about: Vodafone, Claro, O2, Digicel, Telcel, Orange, Telenor, Optus, Tele2, Rogers, Fido, Chatr, Bell, MTS, Virgin, Telus, Koodo, Telstra, and AT&T.

Q: What Is All the Fuss About Bands? What Is the Main Band Used by the Major US Carriers?

A: This depends on the carrier.

Here are the default bands for each of the major carriers, unless other bands have better service.

  • AT&T: 2, 4, 5, 17, with 17 as the main channel.
  • T-Mobile: 2, 4, 12, with 4 and 12 as the main channels.
  • Verizon: 2, 4, 13, with 13 as the main channel.
  • Sprint: 25, 26, 41, with 25 as the main channel.

Q: Do You Have Any Current Promo Codes?

A: Yes, we do. From time to time, we post a discount to our FAQ page. Right now, if you type “MRABERTHON2022” into the Coupon Code section of the Shopping Cart, you will receive an automatic 7% discount. Hurry, as this promo code will expire soon!

Q: Do You Ever Run Out of Hotspots or Mobile Devices?

A: Yes, we do. We only have a limited amount of hotspots. If you want to purchase a hotspot, we suggest you snatch it before they are all gone.

Q: What Condition Do the Devices Come In?

A: All of our devices are brand new (unless otherwise noted).

Q: Do You Have Customer Reviews and Testimonials?

A: Yes, we do. We’re very proud of our amazing customer service. Click here to read some of the reviews from our customers.

Q: Will the Hotspot Connect to All My Wi-Fi Devices?

A: Yes. All of our hotspots are compatible with all Wi-Fi-enabled laptops, printers, mobile devices, and gaming devices.

Q: When Will My Overnight Shipping Order Arrive?

A: If your overnight shipping order is placed before 2 PM Eastern Standard Time, you will receive it the next business day. If it’s after 2 PM EST, the order will get shipped the following morning of the next  business day.

Please note that we only offer overnight shipping if we can fulfill it at the time. Overnight shipping is estimated to arrive by 3 PM, but it may arrive any time until midnight..

Important: Overnight shipping does not apply for a PO box. If it was selected for a PO box before 2 PM, it will ship out the same day and arrive within 1-2 days as priority mail express via USPS.

Q: Do You Ship to Canada?

A: Yes, we do ship to Canada. However, extra costs may occur for the customer due to duty and taxes.

Q: Do You Offer Bulk Discounts?

A: Yes. You can contact us here to find out our competitive bulk rates.

Q: Do You Accept Trade-Ins?

A: Not at this time. We currently do not accept trade-ins.

Q: Unlocked or Locked Phone, Which Is Better?

A: Locked phones come with a software code that prevents users from using the phones on other networks. Unlocked phones can be used with any carrier. Just put in a new SIM card and you’re good to go. If you prefer flexibility and don’t mind paying more upfront, unlocked phones may suit you better.

Q: GSM vs. CDMA, Which Is Better?

A: The main difference between GSM (Global System for Mobile Communication) and CDMA (Code Division Multiple Access) is that customer info is stored on the SIM card for GSM, while it’s stored in the phone for CDMA. CDMA networks can only be accessed by phones manufactured by a number of whitelisted companies. On a worldwide scale, GSM is widely available, and CDMA is used by fewer carriers and countries.

Q: AT&T, T-Mobile, Verizon, Which Is Better?

A: If 5G is important to you, AT&T is (currently) the best option, followed by Verizon and then T-Mobile. However, Verizon is generally regarded as the best overall, as it has the best coverage from coast to coast. If you’re after unlimited data as a frequent traveler, T-Mobile may be your best bet.

Q: What Third Party Platforms Go to Which Major Carrier?

A: T-Mobile, AT&T, and Verizon are all parent companies to smaller service providers. Here’s a brief listing of third party providers by major carrier network used:

  • T-Mobile: Sprint, Tello, Mint, Metro, and Boost Mobile
  • Verizon: Visible, Xfinity Mobile
  • AT&T (and T-Mobile): Consumer Cellular

Q: What Phone Services Work?

A: Besides the three major carriers, there are plenty of other mobile service providers. Mint is great for those on a budget, and Visible gets extra points for its family plans and unlimited data. If you’re a Pixel user, you may prefer Google Fi. Consumer Cellular caters to seniors.

Q: Where to Find Product Specifications?

A: Just open the page of the device that interests you, scroll down some, and click on the “Specifications” button. We’ve made sure to include all the essential specs so you can make the right decision about your new phone purchase.

If you have any other questions, please email us or call us, and we will be happy to answer your questions.

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