Frequently Asked Questions
For your convenience, our most common customer questions are answered right here. Are you not finding what you want? Reach out directly to our helpful customer service through our Contact Us page. We will respond within 1 business day.
Q: Where is Mr Aberthon located?
A: Connecticut USA or 252 Depot Rd, Milford, CT 06460 to be more precise.
We are only available by appointment only, but we offer FREE shipping all across the United States of America. We also ship internationally, but cannot guarantee free shipping for all international purchases. Please contact us before you request an international shipping order.
A: No. You will need to insert a SIM card. The advantage of our hotspots are that they are completely unlocked. You will be able to connect any data plan to the hotspot device, or just connect it to your existing family plan without even updating your contract.
If you need advice on where and how to find a hotspot plan, please feel free to contact us.
Q: What is Mr. Aberthon’s return policy and warranty?
A: Mr Aberthon offers an amazing 14 day return policy that covers all devices that are listed on our website. If you return your device you will receive the full deposit. Mr Aberthon does not charge any restocking or handling fees.
In order to qualify for a return policy, the product ID number will have to match the number on the device that we sent out (to protect us against scammers and fraud) and the device will need to still be in original condition.
Q: Are all the devices unlocked?
A: Yes. Every device listed on our website is complete unlocked and will work successfully on all SIM plans throughout the USA.
Q: Will the unlocked hotspots work with international SIM cards?
A: Yes. Though there are a few exceptions. You can ask us if your international plan will work with the device. If you purchase the hotspot and the device doesn’t work on your plan, you can send it back within the return-policy-window.
Q: Can you list some of the networks that your hotspots work with?
A: Almost every single GSM network around the world. To be specific, here are some of the more popular ones that our customers ask about: Vodafone, Claro, O2, Digicel, Telcel, Orange, Telenor, Optus, Tele2, Rogers, Fido, Chatr, Bell, MTS, Virgin, Telus, Koodo, Telstra and AT&T.
Q: What is all the fuss about Bands? What is the main band used by the major US carriers?
A: It depends. Each network has a few, but here is a list of each carrier’s #1 used band, which will be used by default unless the others have better service.
AT&T uses bands 2, 4, 5, 17, with 17 as its main channel. In turn, T-Mobile uses 2, 4, 12, with 4 and 12 as the main channel. Verizon uses 2, 4, 13, with 13 as it’s main channel. Sprint uses 25, 26, 41, 25 as it’s main channel.
A: Yes. From time to time we post a discount to our FAQ page. Right now, if you type MRABERTHON2018 into the Coupon Code section of the Shopping Cart, you will receive an automatic 7% discount. This promo-code will expire soon!
Q: Do you ever run out of hotspots or mobile devices?
A: Yes. We only have a limited amount of hotspots. If you want to purchase a hotspot, we suggest you snatch it before they are all gone.
Q: What condition do the devices come in?
A: All the devices are brand new (unless otherwise noted) and are placed within our branded retail packages.
Q: Do you have customer reviews and testimonials?
A: Yes. We’re very proud of our amazing customer service. Click here to read some of the reviews from our customers.
Q: Will the hotspot connect to all my wifi devices?
A: Yes. All of our hotspots are compatible with all wifi-enabled laptops, printers, mobile devices, and gaming devices.
Q: When will my overnight shipping order arrive?
A: If you ordered your item before 4 PM Eastern Standard time, you will receive it the next business day. If it was ordered after, it will get shipped out the following morning of a business day.
Please note that we will only enable overnight shipping if we have the ability at that moment to fulfill it. Overnight shipping is estimated to arrive by 3 PM, but it may arrive anytime until midnight. If it were to not arrive by then, we will reimburse its cost.
Please note: Overnight shipping does not apply for a P.O. box. If it was selected for a P.O. box before 4 PM, it will ship out the same day and will arrive within 1-2 days as priority mail express via USPS.
Q: Do you ship to Canada?
A: Yes, we do offer shipping to Canada. However, extra costs may occur for the customer due to duty and taxes.
Q: Do you offer bulk discounts?
A: Yes. Please contact us here to find out our competitive bulk rates.
If you have any questions, please email us or call us and we will be happy to answer your questions.